Payoneer

Human Resources

• Manage operations and processes related to the EOR employees and Client.
• Documents, communicate and explain details of end-to-end processes and policies.
• Define, update, and maintain SOPs and SLAs and proactively ensure the team follows them.
• Collaborate with internal COEs and Partners across different regions to effectively respond to queries and questions within defined SLAs.
• Build productive and trusting relationships with clients by meeting expectations and timelines and delivering a superior customer service experience.
• Run 24/7 operations, manage caseload, set priorities, and allocate them within the team.
• Cultivate networks and knowledge base across a variety of functions and locations to enable excellence in service delivery.
• Maintain data integrity on various internal application

Lead, Global HR Operations