Customer Success Manager

Payoneer

Customer Success Manager driving retention, renewals, and expansion for Payoneer’s global financial platform. Managing strategic accounts, executive relationships, QBRs, commercial conversations, and CRM-based forecasting from Poland.

Posted 8/12/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on driving retention, renewals, and strategic growth opportunities. Proficient in utilizing CRM systems like Salesforce to track customer health and deliver impactful presentations to C-level executives.

Highest-signal resume keywords

Customer Success ManagementAccount Growth PlanningStakeholder ManagementSalesforce CRM ProficiencyExecutive Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionRevenue GrowthStrategic Account PlanningAnalytical ThinkingNegotiation Skills

Soft Skills

Relationship BuildingOrganizational SkillsProactive MindsetOwnership and AccountabilityCommunication Skills

Tools & Technologies

SalesforceCRM Systems

Industry Keywords

B2B SalesEnterprise SalesFintechPaymentsSaaS

About the role

Key responsibilities & impact

Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
Build and maintain strong relationships with C-level executives and senior stakeholders.
Develop and execute quarterly and annual account growth plans to maximize customer value.
Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling.
Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience.
Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting.
Create customer success stories, case studies, and advocacy opportunities to showcase business impact.
Identify strategic growth opportunities within existing accounts and drive long-term customer success.

Requirements

What you’ll need

Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field.
3+ years of experience in Customer Success, Account Management, or B2B Sales roles.
Strong commercial mindset with proven experience driving revenue growth through customer retention and expansion.
Excellent negotiation, relationship-building, and stakeholder management skills.
Confident presenter with experience leading executive meetings and engaging senior decision-makers.
Strong organizational and planning abilities, with the capacity to manage multiple priorities and perform under pressure.
Customer-focused and proactive, with a strong sense of ownership and accountability.
Analytical thinker with the ability to translate customer insights into strategic actions.
Experience using Salesforce or similar CRM platforms.
Preferred: experience in Enterprise Sales or Enterprise Account Management.
Preferred: background in Fintech, Payments, or SaaS environments.
Preferred: familiarity with customer lifecycle management and strategic account planning.

Benefits

Comp & perks

Diverse and inclusive workplace
Equal opportunity employer
Reasonable accommodation during the hiring process