Account Engagement Specialist

Payoneer

Account Engagement Specialist managing SMB and professional customer portfolios for Payoneer’s global cross-border financial platform. Driving retention, upsell, and growth through outbound, multi-channel engagement across EMEA.

Posted 8/12/2026full-time🇵🇱 PolandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and business development, with a strong focus on client relationship growth, cross-selling, and upselling. Proficient in analytical skills for building business cases and financial models, while effectively communicating and collaborating across teams.

Highest-signal resume keywords

Account ManagementBusiness DevelopmentFluent In English And TurkishAnalytical SkillsCRM Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesFinancial ModelingBusiness Case DevelopmentOutbound OutreachCross-SellingUpsellingDeal ExecutionCustomer RetentionMulti-Channel StrategiesHigh-Volume Outreach

Soft Skills

Excellent Communication SkillsDecision-MakingResults-DrivenAdaptabilityCollaboration

Tools & Technologies

Salesforce

Industry Keywords

Client RelationshipsGrowth PipelineCustomer ExperienceWebinarsWorkshops

About the role

Key responsibilities & impact

Manage and grow a large portfolio of existing client relationships
Expand relationships to drive retention, cross-sell, and upsell
Perform outbound outreach, including cold calls, to activate customers and create commercial opportunities
Design and execute multi-channel strategies for large customer segments
Own the growth pipeline from outreach and opportunity creation through deal execution and closing
Partner with Product and Marketing, providing feedback on product gaps and influencing the roadmap
Build cross-functional growth plans to improve the end-to-end customer experience
Lead webinars and workshops and represent Payoneer at industry events

Requirements

What you’ll need

2+ years of experience in account management, sales, or business development
Fluent in English and Turkish
Bachelor's degree, preferably in business or industrial engineering
Strong analytical skills and experience building business cases and financial models
Excellent written and verbal communication skills
Track record of meeting and exceeding business targets
Comfortable making decisions and driving results in a fast-changing, high-pressure environment
Experience with CRM platforms such as Salesforce and sales reporting is a plus
High-volume outbound outreach experience is a plus
Additional languages beyond English and Turkish are a strong advantage

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodation during the hiring process
Hybrid work arrangement