PayJoy

IT Support

PayJoy

full-time

Posted on:

Location Type: Hybrid

Location: Bogota • Colombia

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Tech Stack

CloudLinuxMacOSPython

About the role

  • - Provide Tier 1–2 technical support for hardware, software, and SaaS applications
  • - Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
  • - Support operating systems (Windows, macOS, Linux) and productivity tools
  • - Document issues, resolutions, and procedures in the ticketing system
  • - Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….);
  • - Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
  • - Assist with cloud-based backups, monitoring, and security best practices
  • - Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
  • - Monitor network performance and resolve connectivity issues
  • - Assist with network security controls and access management
  • - Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
  • - Maintain accurate asset inventory records and ensure compliance
  • - Coordinate device provisioning, replacements, and returnsSupport onboarding and offboarding processes
  • - Follow IT security policies and best practices
  • - Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)Support audits and compliance requirements as needed

Requirements

  • - Bachelor's degree in computer science
  • - 3+ years provided support in the form of Linux\Windows\Mac OS architecture
  • - Experience with automation engineering, switches and network technologies
  • - SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)
  • - Strong understanding of system and application integration, as well automation engineering
  • - Able to work off hours for maintenance and projects
  • - Python or other language at a Novice level or higher
Benefits
  • - 100% Company-funded Health and Life Insurance for employees and immediate family members
  • - Indefinite-term contract
  • - 20 days of vacations
  • - $2,000 USD annual Co-working Travel perk
  • - $2,000 USD annual Professional Development perk
  • - Phone finance, Headphones, ome office equipment and Wellness Perks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportdiagnosing issuescloud platformsnetwork performance monitoringendpoint protectionautomation engineeringsystem integrationvulnerability remediationuser access managementSaaS applications
Soft skills
problem-solvingcommunicationdocumentationteam collaborationtime managementadaptabilityattention to detailcustomer serviceorganizational skillsability to work off hours
Certifications
Bachelor's degree in computer science