Patreon

Content Writer

• Develop, edit, and maintain high-quality Help Center and internal knowledge base content that empowers creators, members, and internal teams through clear, self-serve resources.
• Create supporting internal documentation—such as product spec sheets, troubleshooting guides, SOP libraries, and process guidelines—that build deep product knowledge and autonomy within the Support team.
• Collaborate with Engineering, Product, Product Marketing, Support, and Operations teams to translate complex ideas into easy-to-follow resources that support product launches, changes, and deprecations.
• Audit and assess knowledge resources for accuracy, freshness, and performance, updating content as products evolve or underperform.
• Draft urgent content for broken or outdated systems and other high-priority needs.
• Support Patreon’s generative AI initiatives by maintaining and improving the Help Center and other chatbots, testing conversation flows, and refining responses using analytics, support volume trends, and training tools.
• Continuously analyze feedback, metrics, and user behavior to experiment with new content formats, improve processes, and enhance the overall self-serve and internal knowledge experience.

Product Education Specialist, Content Writer

Full-stack Engineer

• Scale and expand Patreon’s membership monetization capabilities to help creators grow their businesses
• Drive A/B testing and data-informed iteration to optimize monetization strategies and user flows
• Collaborate closely with product managers, designers, data scientists, and other engineers to design, build, and iterate on monetization features
• Lead development of fullstack features, focusing on React and TypeScript frontend and Python and MySQL backend
• Contribute to a strong product-oriented engineering culture, best practices, quality, and user empathy

Full-stack Engineer, Membership Monetization

Product Designer

• Contribute to setting and delivering the vision, strategy, and product roadmap for Patreon’s creator intelligence product and equipping creators with tools they need to run a best-in-class core digital membership experience.
• Inspire and motivate a team of designers and engineers to achieve ambitious outcomes.
• Work closely with cross-functional teams from engineering, data science, design, marketing, creator success, finance, legal and more.
• Understand and influence the roadmaps of other product teams and the broader product strategy.
• Support Patreon’s mission to fund the creative class and deliver product excellence.

Product Designer, Design Foundations

Customer Support

• Become a product expert, developing deep knowledge of Patreon’s features, services, and policies
• Work closely and empathetically with creators, helping them succeed in connecting with their fan base and getting paid for their work
• Provide high-quality support primarily through messaging and written channels, ensuring clarity, empathy, and professionalism
• Troubleshoot creator issues across web and mobile, applying strong technical investigation skills to resolve complex or sensitive cases
• Collaborate with cross-functional teams on edge cases, bugs, and escalations, relaying product feedback to influence improvements
• Achieve SLAs and maintain consistent performance metrics while balancing efficiency with thoughtful, solution-oriented support
• Support teammates through 1:1 guidance and knowledge-sharing on both Patreon and Zendesk best practices
• Partner with Product Support Managers in developing workflows and refining internal processes to drive team effectiveness
• Partner with the Training Team to identify and elevate opportunities for impactful ongoing education
• Document patterns, highlight gaps, and propose improvements to current workflows and the overall support experience
• Contribute to the hiring process for future Support Specialists
• Contribute to special projects and cross-team initiatives when bandwidth allows

Product Support Specialist, Level 2

Operations

• Responsible for the team achieving objectives, maintaining team engagement, and career opportunities
• Develop your team in both performance and career
• Making sure all risk exposure is mitigated while maintaining a fair outcome for creators and fans on the platform
• Working with cross functional teams to identify and improve processes
• Supporting the reporting of information to relevant stakeholders
• Continuously scanning the environment for financial crime threats and risks applicable to Patreon and making sure these are visible and being acted upon
• Communicating clearly and with empathy both internally and externally
• Coach team members to achieve service level agreements while working through queues and responding to inbound requests
• Assessment of risk associated with new customers, changes to creator and fan risk profiles, investigating large transactions, scam related incidents, unusual creator and fan behavior
• Supervise a team of Patreon Fraud Operations investigators in all aspects of the role and act as the senior point of contact for the team
• Make sure team members are appropriately trained to support Patreon in the fight against financial crime and fraud
• Develop your team and keep them engaged in their career

Fraud Operations Supervisor

Product Marketing

• Lead the go-to-market strategy and vision for key consumer product areas
• Partner with Product, Design, Engineering, UXR, and Data Science to shape the roadmap
• Conduct creator and fan research to uncover needs, use cases, and insights
• Craft compelling product narratives and breakthrough GTM plans
• Drive 0–1 product development and launch high-priority products to market
• Own the end-to-end product journey across the lifecycle — from ideation to adoption
• Own narrative, creative direction, and full go-to-market motion across 0–1 and scaled campaigns

Staff Product Marketing Manager

• Become a product expert, developing deep knowledge of Patreon’s features, services, and policies
• Work closely and empathetically with creators to help them connect with fans and get paid
• Provide high-quality support primarily through messaging and written channels with clarity and professionalism
• Troubleshoot creator issues across web and mobile, applying technical investigation skills for complex or sensitive cases
• Collaborate with cross-functional teams on edge cases, bugs, and escalations and relay product feedback
• Achieve SLAs and maintain consistent performance metrics while balancing efficiency with thoughtful support
• Support teammates through 1:1 guidance and knowledge-sharing on Patreon and Zendesk best practices
• Partner with Product Support Managers to develop workflows and refine internal processes
• Partner with the Training Team to identify opportunities for ongoing education
• Document patterns, highlight gaps, and propose improvements to workflows and the support experience
• Contribute to the hiring process for future Support Specialists and participate in special projects and cross-team initiatives

Product Support Specialist

Software Engineer

• Own Patreon’s Risk strategy and execution across Trust & Safety, Security, Fraud Prevention, and Compliance—ensuring alignment with company objectives and evolving regulatory landscapes.
• Lead and grow a team of engineers responsible for building scalable systems to identify, mitigate, and respond to platform risks.
• Partner cross-functionally with Legal, Product and Safety & Fraud Operations to implement controls that minimize fraud, abuse, and regulatory risk while preserving user experience.
• Design and oversee the development of systems that monitor suspicious behavior, prevent payment fraud, and enforce content moderation policies.
• Build automated solutions to ensure best in-class data protection and prevention of abuse at scale.
• Thought leader and advisor to the executive team on emerging risks, global compliance requirements (e.g., PCI, OFAC, GDPR), and security best practices.