Operations

• Responsible for the team achieving objectives, maintaining team engagement, and career opportunities
• Develop your team in both performance and career
• Making sure all risk exposure is mitigated while maintaining a fair outcome for creators and fans on the platform
• Working with cross functional teams to identify and improve processes
• Supporting the reporting of information to relevant stakeholders
• Continuously scanning the environment for financial crime threats and risks applicable to Patreon and making sure these are visible and being acted upon
• Communicating clearly and with empathy both internally and externally
• Coach team members to achieve service level agreements while working through queues and responding to inbound requests
• Assessment of risk associated with new customers, changes to creator and fan risk profiles, investigating large transactions, scam related incidents, unusual creator and fan behavior
• Supervise a team of Patreon Fraud Operations investigators in all aspects of the role and act as the senior point of contact for the team
• Make sure team members are appropriately trained to support Patreon in the fight against financial crime and fraud
• Develop your team and keep them engaged in their career

Fraud Operations Supervisor

Customer Operations Technician

Mobility & Travel Operations Admin – German Market

Operations Director

Global Operations Intern

Junior Operations Manager, German-speaking