Customer Support

• Assist with pricing, quote generation, parts identification, shipping, tracking, and returns.
• Be part of a group of Customer Solution Specialists providing top notch customer service.
• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails.
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs.

Customer Service Specialist – 2nd Shift

Customer Support Representative

Customer Experience Team Lead

Customer Experience Manager – Business Banking

Customer Experience Representative

Claims Support Specialist II