IT Asset, Executive Support Specialist
Invisible Technologies Inc.
MacOS
Customer Service Specialist – 2nd Shift
Parts Town
full-time
Posted on:
Location Type: Hybrid
Location: Plattsburgh • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $36,235 - $48,482 per year
Job Level
Junior
About the role
- Assist with pricing, quote generation, parts identification, shipping, tracking, and returns.
- Be part of a group of Customer Solution Specialists providing top notch customer service.
- Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails.
- Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
- Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs.
Requirements
- At least 1 year of experience in a face to face or over the phone customer service role
- Stellar organizational skills, multi-tasking skills, and computer skills
- Get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor
- Know MS Office; on your way to being a master
- Quality, high speed internet connection at home
- Genuine positive, outgoing, team spirited, one-for-all personality
- All-star communicator and proficient in English (both written and verbal)
- Bilingual is a plus!
- Can work M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder entryparts identificationquote generationpricing confirmationreturns processingemail communicationphone communicationmulti-taskingcomputer skills
Soft skills
organizational skillsfriendly demeanorteam spiritcommunication skillspositive attitudeoutgoing personalitycollaborationflexibilitycustomer focusproblem-solving
