Customer Service Specialist – 2nd Shift
Parts Town
IT Asset, Executive Support Specialist
Invisible Technologies Inc.
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $99,000 - $138,700 per year
Job Level
Mid-LevelSenior
Tech Stack
MacOS
About the role
- Manage the full lifecycle of global IT assets—hardware, software, and peripherals—from procurement through decommissioning, with a focus on automation and process improvement in collaboration with internal stakeholders.
- Maintain accurate and up-to-date inventory using Rippling and related tools, with full accountability for distributed and remote devices.
- Enforce asset policies and procedures for onboarding, offboarding, and refresh cycles.
- Provide high-touch, white-glove support for executive team members, including device provisioning, issue resolution, and on-the-go preparedness.
- Deliver comprehensive IT support for the New York office, including networking, AV systems, local hardware, and workspace tech setups.
- Collaborate with IT engineers and the security team to roll out endpoint configurations, patch management routines, and device compliance policies.
- Coordinate executive onboarding by preparing secure, travel-ready hardware kits with appropriate configurations and access.
- Support asset audits, policy updates, and process improvements to enhance IT operations and compliance.
Requirements
- 3–5 years of experience in IT asset management, enterprise desktop operations, and executive support
- Expert-level understanding of MDM platforms, including Rippling, with hands-on experience managing macOS, Windows, and mobile endpoints.
- Proficient in supporting and administering Google Workspace Enterprise, Slack Enterprise, Zoom, Microsoft Office Suite, Outlook, and related tools.
- Skilled in remote and on-site technical support, with a strong ability to troubleshoot across platforms and resolve hardware/software issues quickly.
- Comfortable working in a fast-paced, executive-facing environment with excellent communication, organization, and discretion.
- Able to travel occasionally (e.g., quarterly or as needed) to support new executive hires or major company events.
Benefits
- Health insurance
- Bonuses
- Stock options
- Professional development opportunities
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT asset managemententerprise desktop operationsMDM platformsmacOSWindowsmobile endpointstechnical supporttroubleshootingprocess improvementdevice compliance
Soft skills
communicationorganizationdiscretioncollaborationproblem-solvingcustomer serviceattention to detailadaptabilitytime managementexecutive support
