Paraná Banco S/A

Analyst

• Management of third-party contracts, including review and monitoring of cleaning, security and building maintenance contracts.
• Infrastructure planning, proposing improvements to physical environments, office layouts and adjustments according to demand.
• Management of infrastructure projects, supporting renovations, layout changes and installation of new equipment.
• Monitoring the annual budget, controlling operational costs and investments in infrastructure, equipment and services.
• Oversight of Facilities service payments, averaging 75 payments per month.
• Supervision of preventive and corrective maintenance for electrical, hydraulic, HVAC systems and elevators, in addition to handling service requests.
• Access control and physical security management, ensuring proper operation of entry systems, cameras, alarms and security protocols.
• Management of cleaning and upkeep, ensuring clean, organized and safe environments for employees and visitors.
• Waste management and sustainability, implementing proper disposal, recycling and resource consumption reduction practices.
• Interface with areas such as HR, IT and Finance to align actions involving physical changes, internal events and compliance.
• Data analysis, preparation of reports and performance dashboards.
• Support for the environmental pillar of ESG and regulatory topics.

Facilities Analyst – Mid Level

Software Engineer

• Develop, maintain and evolve applications on the Pega platform, working from conception through to support.
• Create and modify flows, business rules, cases and interfaces within Pega, ensuring operational efficiency and alignment with business needs.
• Implement and maintain integrations with internal and external systems, primarily via REST/SOAP APIs.
• Actively participate in hyperautomation squads, collaborating with professionals across different technologies (Pega, Python, automation, AI).
• Contribute to continuous process improvement by identifying end-to-end automation opportunities.
• Perform testing, support functional validations with users and ensure the quality of deliveries.
• Document technical solutions, rules and implementation decisions to ensure traceability and ease of maintenance.
• Collaborate with technical leadership and specialists, sharing knowledge and supporting the team’s development.

Pega Systems Developer – Mid-level

• Support for Commercial Managers (GRs) and Channels
• Assist Commercial Managers on WhatsApp (WPP) channels and other areas of activity.
• Schedule, organize and reinforce calendars with CORBANs and CEs, ensuring alignment and fulfillment of commitments.
• Support the ideation of commercial proposals together with the Commercial Managers.
• Act as an operational bridge between CORBANs, CEs and the Bank’s other areas (Products, Operations, Credit, BI, Legal, IT, etc.).
• Send and control documents and information not available in BI.
• Serve as the focal point for system access topics (new accesses, unlocks, revocations), ensuring smoothness and agility in the process.
• Organize, distribute and monitor the performance of client bases for monetization, considering all channels.
• Support commercial actions based on the bases, monitoring execution and results.
• Organize initiatives and bases related to margin increase in agreements, ensuring appropriate distribution.
• Be responsible for onboarding new partners (CORBANs and CEs), managing the operational flow, documentation, internal interfaces and follow-up until activation.
• Ensure accurate records and smooth administrative processes related to partners.

Commercial Backoffice Analyst – Mid Level

IT Support

• Design, implement and maintain IT infrastructure solutions in on-premise and public cloud environments, leading modernization, automation and standardization initiatives focused on high availability, performance, security and operational efficiency.
• Deliver scalable and resilient solutions, support vendor and budget management, and drive innovation, reliability and continuous improvement in IT processes.
• Support the definition and execution of the infrastructure strategy for on-premise and cloud environments, aligning technologies with Paraná Banco’s business objectives, with emphasis on scalability, security and innovation.
• Manage LAN, WAN, internet links, VPNs, firewalls and IVR systems, performing operational, maintenance and infrastructure evolution activities with focus on performance, scalability and security.
• Configure and administer firewalls at an advanced level, defining security policies, network segmentation and traffic control, with emphasis on data protection and regulatory compliance.
• Manage omnichannel contact center platforms, including licensing, connectivity, call recording, IVR curation and evolution, with a focus on call retention using Artificial Intelligence.
• Manage administrative telephony systems, including IP telephony and PABX systems, performing advanced configurations, technical support and integration with contact center platforms.
• Implement advanced monitoring and observability strategies, using tools such as Zabbix, Grafana and Prometheus to ensure full visibility of the infrastructure and early detection of failures.
• Establish information security and compliance policies, working on risk management, technical audits and the definition of access controls and data protection measures.
• Lead continuous improvement and technological transformation programs, driving modernization, standardization and operational cost reduction initiatives.
• Act as a technical consultant to business and IT areas, translating needs into robust and sustainable infrastructure solutions, promoting innovation and strategic alignment.
• Produce and review strategic and technical documentation, such as architectures, contingency plans, operational manuals and audit reports.
• Manage critical environments with a focus on business continuity, coordinating disaster recovery strategies and resilience testing.
• Lead third-level support and technical crisis management, handling the resolution of complex incidents and interfacing with vendors and internal stakeholders.

Facilities Analyst – Mid Level

Pega Systems Developer – Mid-level

Commercial Backoffice Analyst – Mid Level

IT Infrastructure Specialist – Networks and Telecom