Paradigm Information Services, Inc.

Business Analyst

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

Operations

• Assign tasks to team members based on workload, deadlines, and capacity
• Monitor project queues and adjust assignments when bottlenecks occur
• Track assignments from intake through completion
• Provide daily reporting on workload progress and task completion
• Monitor estimated hours vs actual hours worked
• Help solve staffing and resource allocation challenges
• Communicate project timelines and workload updates to internal stakeholders
• Escalate technical issues impacting workflow
• Partner with operations, project management, and technical teams to keep work moving
• Maintain accurate documentation and time tracking

Business Analyst

Workforce Operations Coordinator