Client Services Supervisor

Paradigm Information Services, Inc.

Client Services Supervisor responsible for supervising Project Attorneys and ensuring quality customer service. Streamlining processes and acting as a liaison with Project Managers and Client Services management.

Posted 7/11/2026contractRemote • Alabama, Arizona, Colorado, Connecticut, District of Columbia, Florida, Idaho, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin • 🇺🇸 United StatesJunior💰 $36 - $45 per hourWebsite

About the role

Key responsibilities & impact

Supervise the daily performance of Project Attorneys to ensure a high level of productivity
Monitor daily employee performance in relations to accepted call quality standards
Listen to and grade select phone calls utilizing a standard Quality Assurance Scorecard
Maintain proficient understanding of company policies and procedures
Analyze team needs based upon predetermined business plan
Ensure team is adhering to their schedule
Act as a liaison between the Project Attorneys, Project Managers, and Client Services management
Support customers and claimants directly through phone interactions

Requirements

What you’ll need

Bachelor’s degree in Communications, Business Management, or Human Resources
Legal field experience preferred but not required
Strong communication skills and experience in customer and client service
Must have strong experience in the areas of staff development and direction
training
quality assurance
active/effective listening and document preparation

Benefits

Comp & perks

Paradigm offers medical
dental
vision
life
401K
PTO
sick days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality Assurance ScorecardPerformance MonitoringBusiness AnalysisCall GradingPolicy Understanding

Soft Skills

Strong CommunicationEffective Listening