Papa

Backend Engineer

• Design, develop, and maintain scalable Elixir services that are core to Papa’s operations and member experiences.
• Own large-scale system components from architecture to deployment, driving clean, well-tested, and well-documented code.
• Work across the stack to improve the performance, reliability, and scalability of our applications.
• Collaborate with engineering and product teams to define technical solutions that align with business goals and deliver measurable impact.
• Contribute to our GraphQL API design and implementation, enabling seamless integration with mobile, web applications, and vendor services.
• Proactively identify areas for improvement in our systems and processes, and lead initiatives to address them.
• Participate in technical planning, estimations, and decision-making to help guide the direction of our platform.

Senior Back End Software Engineer, Elixir

Business Operations

• Own special projects end-to-end: scoping, execution, stakeholder management, and reporting.
• Drive business intelligence by digging into data, conducting complex analysis around market and competitive trends, including reading extensive external research, analyzing internal and external data, and conducting interviews with subject matter experts.
• Lead end-to-end evaluations of platforms and tools the team is considering adopting - building structured scorecards, running demos, synthesizing tradeoffs, and delivering clear recommendations.
• Synthesize findings to share with senior management and relevant stakeholders to keep them abreast of any changing market trends.
• Build financial, operational and workforce models, design dashboards to track KPIs and generate insights to guide decisions.
• Use data, member feedback and operational insights to identify gaps in current systems and propose scalable solutions before they become bottlenecks.
• Create onboarding and operational infrastructure to support rapid team scaling.

Strategy, Business Operations

• Build the technical foundation for virtual care delivery.
• Enable operational intelligence and automation.
• Lead critical technical decisions.
• Establish engineering practices.
• Own system reliability and performance.

Staff Backend Software Engineer, Elixir

Product Designer

• Architect the offline-to-online journey. Map how a digital request becomes a human connection at a member’s front door.
• Develop complex UX models for multiparty interactions (typically patients and their family caregivers) to coordinate support.
• Lead the design of our self-pay and referral-driven experiences, optimizing for conversion while maintaining a warm personal care brand feel.
• Design services that include multiple actors (Pals, members, calling agents) creating measurable outcomes for our members and their families.
• Build functional prototypes (using tools like Figma, Framer, Webflow, Claude Code or others) that demonstrate complex logic, not just transitions.
• Evolve and maintain a robust, accessible (WCAG 2.1+) design system that scales across mobile and web with full compliance for aging populations.
• Lead technical conversations by coordinating meetings with key engineering stakeholders to explain design decisions.
• Participate in qualitative user research and ethnographic studies with members, Pals, and family caregivers to identify unmet needs.
• Run cross-functional "Design Sprints" and co-creation workshops with Engineering, Data, Product, Operations, and Health Plan partners to align on product vision.
• Translate research insights and Medicare-specific health outcomes data into actionable design improvements.
• Partner with the CTO to operate as a subject matter expert in measuring the member experience and journey (using supportive tools like Mixpanel or Amplitude). You identify which design patterns drive long-term member retention.
• Use analytics and research gained insights to recommend feature changes and A/B testing to drive experience, retention and growth.

Senior Back End Software Engineer, Elixir

Strategy, Business Operations

Staff Backend Software Engineer, Elixir

Senior Product Designer, Service Design