Papa

Marketing

• Create clear and compelling assets to support our Sales & Client Success teams, including slide decks, leave-behinds, and proposals, that clearly demonstrate Papa’s value and unique capabilities
• Help establish and execute a comprehensive conference, webinar, and content strategy across Papa’s lines of business, maximizing every opportunity with ads, flyers, promotional email campaigns, and social media posts
• Manage direct-to-client communications, including our client newsletter, and support our Client Success team with business reviews and other content development to support client retain and expansion
• Oversee competitive intelligence and its cadence of updates, along with related materials, ensuring our assets are reflective of Papa’s unique market position
• Serve as a utility, hands-on player in a lean, high-growth environment

Manager, Enterprise Marketing

Operations

• Act as the primary point of contact for frontline questions and first-line escalations during hours of operation, offering guidance through designated Slack channels.
• Ensure frontline teams are aligned with daily workflows, standard operating procedures, and SLAs.
• Review key data and performance metrics to identify trends, surface insights, and support operational decision-making.
• Partner with leadership to identify operational gaps, propose solutions, and assist in implementing workflow enhancements.
• Serve as a communication bridge—escalating concerns, providing feedback, and ensuring alignment across all levels of the team.
• Promote a positive, collaborative, and accountable team environment through active support and recognition efforts.
• Support Quality Assurance, Training, Reporting, Process Management, and Workforce teams by sharing insights and helping translate team needs into actionable support.
• Track and follow up on performance redirection actions, ensuring accountability and closure in collaboration with leadership.
• Support the facilitation of daily or weekly team huddles when needed, reinforcing key updates, goals, and team alignment.
• Handle sensitive member information, including personal and confidential financial data, with discretion and in accordance with HIPAA and company protocols.

MX Operations Advisor I

Product Manager

• Drive the execution and delivery of key product initiatives from ideation to launch, with a deep consideration for the end-to-end service experience across all touch points.
• Identify and define important problems to solve within your domain and work closely with engineering and design to build new features to solve those problems.
• Navigate the complexity of an enterprise-focused, B2B2C market - balancing the needs of our end users, business goals, and clients.
• Define and relentlessly track key performance indicators (KPIs), diving into the data to measure success and drive product decisions.
• Work closely with leadership to translate high-level strategy into clear, actionable plans.
• Prioritize projects effectively, balancing the value they create with the investment required to build them.
• Collaborate closely with research and data partners to make decisions based on data and user insights.
• Design, run, and analyze A/B tests to validate ideas and optimize product performance.
• Work closely with business partners in operations, marketing, finance, trust & safety, and legal to ensure our products are compliant, operationally sound, and help drive successful outcomes for Papa and our clients.
• Own the business outcomes of your workstream as a true owner and champion of growth.

Manager, Enterprise Marketing

MX Operations Advisor I

Senior Product Manager