Papa

Backend Engineer

• Build the technical foundation for virtual care delivery.
• Enable operational intelligence and automation.
• Lead critical technical decisions.
• Establish engineering practices.
• Own system reliability and performance.

Staff Backend Software Engineer, Elixir

Product Designer

• Architect the offline-to-online journey. Map how a digital request becomes a human connection at a member’s front door.
• Develop complex UX models for multiparty interactions (typically patients and their family caregivers) to coordinate support.
• Lead the design of our self-pay and referral-driven experiences, optimizing for conversion while maintaining a warm personal care brand feel.
• Design services that include multiple actors (Pals, members, calling agents) creating measurable outcomes for our members and their families.
• Build functional prototypes (using tools like Figma, Framer, Webflow, Claude Code or others) that demonstrate complex logic, not just transitions.
• Evolve and maintain a robust, accessible (WCAG 2.1+) design system that scales across mobile and web with full compliance for aging populations.
• Lead technical conversations by coordinating meetings with key engineering stakeholders to explain design decisions.
• Participate in qualitative user research and ethnographic studies with members, Pals, and family caregivers to identify unmet needs.
• Run cross-functional "Design Sprints" and co-creation workshops with Engineering, Data, Product, Operations, and Health Plan partners to align on product vision.
• Translate research insights and Medicare-specific health outcomes data into actionable design improvements.
• Partner with the CTO to operate as a subject matter expert in measuring the member experience and journey (using supportive tools like Mixpanel or Amplitude). You identify which design patterns drive long-term member retention.
• Use analytics and research gained insights to recommend feature changes and A/B testing to drive experience, retention and growth.

Senior Product Designer, Service Design

Operations

• Lead daily operations and manage administrative tasks for assigned teams.
• Act as a liaison between frontline teams and cross-functional departments.
• Provide hands-on support during peak times and resolve complex customer issues.
• Monitor, track, and report on key performance indicators (KPIs) and service metrics.
• Balance operational excellence, productivity targets, and team engagement.
• Model and promote exceptional customer service standards.
• Coach and support team members to achieve performance, accuracy, and service goals.
• Conduct performance audits and deliver actionable feedback to drive improvement.
• Facilitate effective team communication and ensure accurate documentation.
• Support team development through training, coaching, and recognition.
• Ensure compliance with all company policies, procedures, and service standards.
• Develop team members through training, coaching, and recognition
• Ensure compliance with company policies and procedures
• Identify and implement opportunities for operational or service improvements.
• Partner with HR on hiring, development, and performance management.
• Handle sensitive member information, including personal and confidential financial data, with discretion and in accordance with HIPAA and company protocols.
• Foster a positive, collaborative, and retention-focused team culture.

Staff Backend Software Engineer, Elixir

Senior Product Designer, Service Design

Operations Supervisor