Papa

Business Operations

• Manage day-to-day operations across relevant functional areas, ensuring seamless execution across the full client lifecycle—from pilot scoping through implementation, renewal, and ongoing engagement.
• Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering to deliver on implementation milestones and SLAs.
• Bring together perspectives across Sales, Ops, Product and Legal to present facts and data to Papa’s Executive leadership team and drive decisions required to serve our clients and prospects.
• Lead scoping, implementation & execution of custom pilot programs to test product-market fit and inform Papa’s GTM Product Strategy.
• Collaborate cross-functionally with Product, IT, Operations, Sales, and Data teams to, triage and resolve complex, systemic client escalations and operational issues.
• Maximize revenue and client satisfaction by deploying effective personnel, processes, and tooling across teams.

Director, Business Operations

Business Intelligence Analyst

• Own the BI Analytical Workflow: You will manage the complete process of turning data into insights.
• Strategic Analysis: You will conduct deep-dive analyses on key operational metrics to answer the "what" and "why" behind business trends.
• Execution & Tight Turnarounds: You will field both urgent, quick-turnaround questions and long-term, high-impact projects.
• Process Improvements: You will proactively identify opportunities to improve our processes and reduce costs.
• Dashboarding and Reporting: You will own the creation and maintenance of critical operational dashboards and reporting tools.
• Data Storytelling and Communication: You will be responsible for translating complex data findings into clear, concise, and actionable recommendations for leadership and other stakeholders.

Director, Business Operations

Senior Analyst, Business Intelligence