Senior Manager, Business Operations

Papa

Senior Manager in Business Operations at Papa focusing on strategy, execution, and analytics. Overseeing cross-functional integration and managing teams to deliver operational excellence.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Manage day-to-day execution across relevant functional areas, ensuring seamless delivery across the full client lifecycle — from pilot scoping through implementation, renewal, and ongoing engagement.
Own pricing and utilization management analytics, applying financial and analytical rigor to structure deals that balance client needs with Papa's commercial objectives.
Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering to deliver on milestones and SLAs.
Own the cross-functional issue log, triaging and resolving complex, systemic client escalations and operational issues in partnership with Product, IT, Operations, Sales, and Data teams.
Serve as a workstream owner on key company-wide initiatives, driving execution from scoping through delivery with clear accountability and stakeholder alignment.
Manage and develop 1-2 direct reports, providing clear direction, feedback, and growth opportunities.
Identify and close operational gaps across relevant functional areas, deploying effective processes and tooling to improve performance and scalability.

Requirements

What you’ll need

5-8 years of experience in business operations, revenue operations, management consulting, and/or other in-house strategy/operations roles.
Demonstrated ability to work with financial models, pricing structures, or client-level P&L analysis; comfortable owning commercially sensitive requests that require analytical precision.
Proven ability to drive complex, multi-stakeholder workstreams to completion with minimal oversight, including close partnership with client-facing teams (Client Success, Account Management, or Implementation).
Experience managing direct reports, with a track record of developing team members and maintaining high performance in a fast-paced environment.
Strong process design and project management skills applied to complex, multi-stakeholder implementations or operational workflows.
A proactive approach to multitasking and diving into details, with a high tolerance for diagnosing and resolving broken, high-stakes processes.
Excellent communication and analytical skills, with the ability to distill complex data and strategies into simple, actionable recommendations.
Independently capable of seeking information, solving conceptual problems, aligning resources, and delivering results in challenging situations.

Benefits

Comp & perks

Competitive salary and equity package
Medical, dental and vision insurance coverage
HSA/FSA
401(k) plan with a match up to 4%
Flexible PTO
Parental leave and caregiver leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial modelspricing structuresP&L analysisprocess designproject managementdata analysisoperational workflowsanalyticsutilization managementclient implementation

Soft Skills

leadershipcommunicationanalytical skillsmultitaskingproblem-solvingstakeholder alignmentteam developmentaccountabilityattention to detailproactive approach