Director, Business Operations

Papa

Director of Business Operations enhancing client lifecycle and cross-functional synergy at Papa, a care service provider connecting older adults with companions. Focusing on implementation and operational strategy across multiple teams.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Manage day-to-day operations across relevant functional areas, ensuring seamless execution across the full client lifecycle—from pilot scoping through implementation, renewal, and ongoing engagement.
Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering to deliver on implementation milestones and SLAs.
Bring together perspectives across Sales, Ops, Product and Legal to present facts and data to Papa’s Executive leadership team and drive decisions required to serve our clients and prospects.
Lead scoping, implementation & execution of custom pilot programs to test product-market fit and inform Papa’s GTM Product Strategy.
Collaborate cross-functionally with Product, IT, Operations, Sales, and Data teams to, triage and resolve complex, systemic client escalations and operational issues.
Maximize revenue and client satisfaction by deploying effective personnel, processes, and tooling across teams.

Requirements

What you’ll need

7–10 years of experience in business operations, revenue operations, management consulting, and/or other in-house strategy/operations roles.
Proven ability to work collaboratively across a diverse set of functions, backgrounds, and working styles; driven by the mission with an empathetic, non-hierarchical approach.
Experience managing or closely partnering with client-facing teams (Client Success, Account Management, or Implementation) in addition to sales-facing functions.
Demonstrated ability to operate across both commercial and operational workstreams, with comfort owning execution end-to-end rather than specializing in one function.
Strong process design and project management skills applied to complex, multi-stakeholder implementations or operational workflows.
A proactive approach to multitasking and diving into details, with a high tolerance for diagnosing and resolving broken, high-stakes processes.
Excellent communication and analytical skills, with the ability to distill complex data and strategies into simple, actionable recommendations.
Ability to synthesize complex problems, present them clearly, and debate recommendations with leadership.
Independently capable of seeking information, solving conceptual problems, aligning resources, and delivering results in challenging situations.

Benefits

Comp & perks

Competitive salary and equity package
Medical, dental and vision insurance coverage
HSA/FSA
401(k) plan with a match up to 4%
Flexible PTO
Parental leave and caregiver leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business operationsrevenue operationsmanagement consultingproject managementprocess designimplementationdata analysisclient engagementoperational workflowsproduct-market fit

Soft Skills

collaborationempathetic leadershipmultitaskingproblem-solvingcommunicationanalytical thinkingsynthesis of complex problemsresource alignmentproactive approachdecision-making