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About the role
Key responsibilities & impact- Execute manual workflows and program processes that are not yet automated or standardized.
- Support the launch of new business initiatives by operationalizing early-stage processes.
- Adapt to frequent changes in program scope, requirements, and workflows.
- Maintain detailed documentation of evolving processes, requirements, and learnings.
- Partner across multiple lines of business to support member needs, health plan requirements, and external business/provider relationships.
- Perform periods of focused, detail-oriented manual data entry and workflow execution while maintaining accuracy and consistency.
- Track and reconcile referral data, eligibility criteria, and outreach requirements across multiple sources.
- Identify gaps, risks, or inefficiencies in workflows and escalate findings to leadership.
- Ensure all work meets compliance, documentation, and reporting standards.
- Provide structured feedback to Operations leadership that informs Product, BI, and Telecom teams on opportunities for automation, risk mitigation, and scalability.
- Partner with leadership to help define standard operating criteria before processes are formalized.
- Contribute to Standard Operating Procedure (SOP) development once workflows stabilize.
Requirements
What you’ll need- Prior experience in a Papa operational role (ME II, QI, or equivalent strongly preferred).
- Exceptional attention to detail and the ability to manage complex manual workflows.
- Proven ability to adapt to ambiguous or changing environments.
- Strong written communication and documentation skills.
- Proficiency in navigating multiple digital systems and data sources simultaneously.
- Ability to operate independently and exercise sound judgment.
- Bilingual skills (Spanish or Haitian Creole) strongly preferred.
- Sales Background strongly preferred.
Benefits
Comp & perks- Competitive salary and equity package
- Medical, dental and vision insurance coverage
- HSA/FSA
- 401(k) plan with a match up to 4%
- Flexible PTO
- Parental leave and caregiver leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
manual workflowsdata entryworkflow executiondocumentationdata reconciliationcompliance standardsreporting standardsStandard Operating Procedure (SOP) developmentrisk mitigationautomation
Soft Skills
attention to detailadaptabilitywritten communicationdocumentation skillsindependent operationsound judgmentpartneringfeedback provisionproblem identificationcomplex workflow management