Palo Alto Networks

Systems Engineer

• Act as the primary technical subject matter expert for our network security solutions within the Ingram Micro segment.
• Collaborate closely with the sales team to develop and execute technical strategies that drive revenue and market share through the Ingram Micro channel.
• Provide comprehensive pre-sales support, including responding to RFIs/RFPs, creating solution architectures, and assisting with bill of materials.
• Develop and deliver technical training programs for the Ingram Micro sales force to enhance their knowledge and confidence in positioning our network security products.

Channel Systems Engineer

Consultant

• Handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization
• In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects
• Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses
• Support the development of services as we scale, including process, people, and technology or special projects
• Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development
• Developing and implementing Chronosphere solutions to match customer's business needs
• Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities.

Professional Service Consultant

Customer Success Manager

• Feedback Ecosystem Ownership: Repatriate and own the end-to-end Feature Request and Content Feedback systems.
• Own the 'System of Follow-Through' for Executive-level customer engagements.
• Diamond Program Architecture: Architect and implement improvements to our Product Management interlock program.
• Beta Program Design: Partner with Product Management to design and execute structured Beta programs.
• Closed-Loop Communication: Act as the primary conduit for communicating roadmap decisions to stakeholders.

Staff Customer Engagement & Programs Lead – Cortex

• Provide technical expertise and guidance in customers' network security and zero trust journey
• Define technical solutions that secure a customer’s key business imperatives
• Evangelize our industry leadership in on-prem, cloud, and security services
• Collaborate with sales teams to recommend and develop customer solutions
• Present to customers as our expert at all levels in the customer hierarchy
• Lead customer demonstrations that showcase our unique value proposition
• Document high-level design and key use cases
• Lead conversations about industry trends and emerging changes to the security landscape
• Discuss product alignment with customer requirements and competitive offers

Domain Consultant – NGFW

Inside Sales

• Convert target small/medium businesses into PANW customers; manage a large number of targets
• Exceed sales expectations while enhancing client satisfaction and creating long-term relationships
• Build & maintain a constant/future revenue pipeline
• Proactively identify cross-selling and up-selling opportunities
• Independently drive sales campaigns, product demos and proof of concepts
• Keep up to date on our industry and PANW’s competitive position
• Maintain alignment in our cross-functional environment with Channel teams, plus Business Development Reps and Sales Engineers
• Ensure accuracy of account planning and forecasting (in Salesforce) across a number of clients and prospects

Cortex & Cloud Inside Sales Specialist

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs.
• Lead and support customer demonstrations that showcase our unique value proposition
• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities
• Drive high technical validation and PoV win rates within your assigned specialization area
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• Architect solutions that will help our customers strengthen and simplify their security posture
• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
• Help our customers build and develop further their services around Cortex solutions
• Lead conversations about industry trends and emerging changes to the security landscape
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Initiate projects to improve individual team’s performance
• Implement organizational policies & help others adopt
• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

Domain Consultant – Level 2

SDET

• Design and implement autonomous QA workflows using AI agents and LLM-based frameworks to achieve continuous, intelligent test execution across multiple services.
• Develop AI-augmented test infrastructure enabling scalable, context-aware testing that reflects real-world deployment scenarios.
• Build AI-powered test generation systems that automatically create comprehensive test suites from requirements, specifications, and production telemetry.
• Participate in system design to ensure quality, observability, and testability are built-in throughout the feature development lifecycle.
• Provide technical leadership in browser security, cloud orchestration, distributed systems, and AI-assisted quality engineering across multi-team quality initiatives.
• Mentor junior and mid-level engineers on AI/ML testing techniques, prompt engineering, and modern quality practices; lead adoption of new testing methodologies and measure impact.
• Collaborate with Development, SRE, Product Management, and Technical Marketing to align quality strategy with business outcomes and establish quality standards.
• Enhance test strategies, automation, and build infrastructure with feedback and analysis from real-world customer deployments.
• Stay current with AI/ML advancements and translate them into practical testing innovations like agentic workflows, multimodal testing, and AI-powered observability.

Principal Software Automation – Test Engineer

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs
• Lead and support customer demonstrations that showcase our unique value proposition
• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities
• Drive high technical validation and PoV win rates within your assigned specialization area
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• Architect solutions that will help our customers strengthen and simplify their security posture
• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
• Help our customers build and develop further their services around Cortex solutions
• Lead conversations about industry trends and emerging changes to the security landscape
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Initiate projects to improve individual team’s performance
• Implement organizational policies & help others adopt
• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers