Customer Success Architect

Palo Alto Networks

Customer Success Architect responsible for driving ROI and troubleshooting for Palo Alto Networks' clients. Supporting customers in optimizing their security infrastructure and ensuring success post-purchase.

Posted 6/11/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $112,000 - $182,500 per yearWebsite

Tech Stack

Tools & technologies

CloudJavaScriptLinuxPython

About the role

Key responsibilities & impact

Acts as the product SME, assisting customers with their product questions
Collaborate with product and engineering teams
Ensure technical knowledge of the team is translated into articles and guides

Requirements

What you’ll need

5+ years experience in Security Operations or Engineering
Familiarity with cloud technologies
Strong understanding of enterprise security
Experience with Linux system administration
Proficiency in scripting with Python and/or JavaScript
Ability to work in a fast-paced environment
Skilled in collaborating with cross-functional teams
Strong communication skills
Experience in customer-facing roles

Benefits

Comp & perks

employee benefits
stock options
bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Security OperationsSecurity EngineeringLinux system administrationPythonJavaScriptcloud technologiesscripting

Soft Skills

collaborationcommunicationability to work in a fast-paced environmentcustomer-facing skills