Pair Team

Bilingual

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

Bilingual Member Services Representative, Spanish Speaking

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

Financial Planning and Analysis

• Support senior company leaders with data driven analysis and strategic insights by managing the department spend across technology, marketing, and OpEx
• Build, maintain, and evolve financial models to support the company’s financial goals across all financial statements
• Support quarterly forecast updates and external financial reporting to investors
• Partner with the People team to ensure hiring plans align with the company’s goals and headcount spend is accurately reflected in financial forecasts
• Independently manage monthly and quarterly commission calculations, ensuring accuracy and working cross-functionally to align on KPIs
• Analyze vendor spend and support contract renewals to improve spend visibility, ensure efficient use of company resources, and inform tradeoffs across the company
• Support accounts receivable reconciliation, claims analysis, and issue resolution to improve cashflow forecasting, collections rate, and revenue accuracy by leveraging contract analysis skills and external partnerships
• Own and drive partnership payments in support of the Partnerships team
• Investigate forecast variances and financial trends to identify root causes, and proactively surface risks and opportunities to leadership

Bilingual Member Services Representative, Spanish Speaking

Bilingual Member Services Representative, Spanish Speaking

Bilingual Member Services Representative, Spanish Speaking

Bilingual Member Services Representative, Spanish Speaking

Bilingual Member Services Representative, Spanish Speaking

Bilingual Member Services Representative, Spanish Speaking

Bilingual Member Services Representative, Spanish Speaking

Senior Financial Analyst