Customer Service Representative, German Speaker
CBREX
Junior Support Specialist
Paddle
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇹 Portugal
Visit company websiteJob Level
Junior
About the role
- Respond to and resolve queries from our customer’s customers via email
- Escalate advanced/ complex queries to the appropriate internal channels
- Continuously improve knowledge of Paddle products
- Collect feedback, report any issues, improve processes, and participate in team meetings
Requirements
- 0-2 years experience in a customer support, customer service, or customer-centric role
- Proficient English speaker
- Organised in communicating with teams across different time zones (GMT, AEST, EST)
- Love interacting with and helping people
- Share experiences and feedback with others
- Continuously seek to improve
- Investigative mindset
Benefits
- attractive salaries
- stock options
- retirement plans
- private healthcare
- well-being initiatives
- unlimited holidays
- enhanced parental leave
- personal development via constant exposure to new challenges
- annual learning fund
- regular internal and external training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportcustomer servicecommunicationteam collaborationproblem-solvingfeedback collectionprocess improvementinvestigative mindsetinterpersonal skillsadaptability
