Install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities
Troubleshooting issues, quickly and effectively, using technical drawings and documentation
Work cross-functionally with R&D, Software and Quality Engineering teams
Performing routine maintenance and emergency services as they arise
Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
Continuous learning, including the customer’s operational processes, packaging designs, technical specifications
Installation of Packsize solutions and training others to use and maintain it
Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand
Requirements
Associates Degree, Vocational Training or equivalent experience
Bachelor's Degree in a related area preferred
Knowledge of Windows platforms
Knowledge of mechanical platforms
Ability to work independently with little or no direct supervision
Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
Customer service focus
Knowledge of and effective use of hand tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
