Field Service Technician
Strong Technical Services
Assembly
Field Service Technician
Motorola Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide onsite technical support and customer service in addition to working with customers remotely
- Provide expertise and make decisions based on best practices, technical requirements, and/or customer’s business needs
- Initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes
- Build relationships with customers in order to provide an individualized support experience to achieve customer satisfaction
- Build relationships with the Motorola Technical Support team to collaborate and act as liaison with other technicians, stakeholders, and internal MSI teams to provide exceptional customer service as it pertains to software support
Requirements
- 3+ years customer service/support experience
- Candidates must be located in the Northeast Region (VA,MD,WV,PA,DE,NJ,NY,CT,VT,NH,RI,MA or ME) and possess a valid driver’s license
- Must be able to obtain background clearance as required by government customer
- Legal authorization to work in the U.S. indefinitely is required.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceproblem-solvingrelationship buildingcollaborationcommunicationtechnical supportdecision makingcustomer satisfactionindividualized supportliaison
Certifications
valid driver's licensebackground clearance
