Field Service Technician – Traveling
Plug Power
Field Service Technician
Industrial Physics
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Perform installation, troubleshooting, maintenance, and repair of instrumentation and equipment of various types including flexible and rigid packaging test equipment, materials testing measurement equipment, physical property testing measurement equipment at customer sites across the Americas region.
- Provide technical support and training to customers, ensuring they are proficient in the operation and maintenance of our equipment.
- Conduct routine inspections and preventive maintenance to ensure optimal performance and longevity of equipment.
- Diagnose and resolve technical issues efficiently to minimize downtime and customer impact.
- Maintain accurate records of service activities, including service reports, parts used, and customer interactions.
- Collaborate with the technical support team and other departments to address complex issues and improve service processes.
- Always ensure compliance with safety regulations and company policies.
- Manage service parts inventory and ensure timely replenishment.
Requirements
- Associate's or Bachelor's degree in Electronics, Mechanical Engineering, or a related field, or equivalent work experience.
- Minimum of 3 years of experience as a Field Service Technician or similar role.
- Proficiency in troubleshooting and repairing hardware and software solutions for electromechanical equipment required.
- Strong technical aptitude with a solid understanding of electrical, mechanical, and software components.
- Excellent problem-solving skills and the ability to work independently.
- Outstanding communication and interpersonal skills.
- Willingness to travel extensively within the assigned region (up to 75% travel).
- Valid driver's license and a clean driving record.
- Must be flexible and available to work overtime.
Benefits
- Competitive salary and benefits package.
- Comprehensive training and development programs.
- Opportunity to work with cutting-edge technology and a talented team of professionals.
- Career growth and advancement opportunities within the company.
- Supportive and collaborative work environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingmaintenancerepairelectromechanical equipmenthardware solutionssoftware solutionspreventive maintenancetechnical supportinstallationdiagnosing technical issues
Soft skills
problem-solvingcommunicationinterpersonal skillsindependent workcollaborationflexibilitycustomer supporttrainingattention to detailtime management
Certifications
Associate's degreeBachelor's degreevalid driver's license
