Industrial Physics

Customer Success Manager

• Process Incoming Service Requests
• Receive, review, and log customer inquiries into Salesforce cases.
• Gather necessary details to determine service needs and urgency.
• Prepare and Deliver Service Quotes
• Generate accurate service estimates based on established pricing, scope, and requirements.
• Communicate quotes to customers clearly and professionally, addressing questions as needed.
• Customer Follow-Up and Communication
• Track open quotes and follow up with customers to confirm approval or clarify outstanding details.
• Provide updates on service status and ensure a positive customer experience throughout the process.
• Coordinate with Dispatching Team
• Transfer approved service requests and all relevant documentation to the dispatching team.
• Ensure all information is complete, accurate, and ready for scheduling.
• Collaborate with dispatchers to resolve any missing details or scheduling constraints.
• Administrative and Operational Support
• Maintain accurate records of customer interactions, quotes, and service requests.
• Assist with process improvements to enhance service efficiency and customer satisfaction.

Customer Success Manager I

Accountant

• The Senior Corporate Accountant will be responsible for key corporate and financial reporting tasks in a global business
• Builds accurate monthly, quarterly, and annual financial statements in compliance with GAAP and Industrial Physics global accounting policies
• Prepares consolidation journal entries, eliminations and/or variance analyses for financial statements and other financial information
• Maintains accurate schedules for key account balances, including goodwill, intangible assets, debt, lease accounting (ASC 842) and equity
• Researches new accounting standards, document findings, and recommend practical updates for adoption
• Assists in various business combination, valuation, and technical accounting workflows
• Designs templates for global, company-wide requests for information to support the company’s financial reporting and coordinates the information gathering on a company-wide basis
• Supports external annual audits, sales tax, and income tax return filings through the preparation of schedules and supporting documentation
• Leads and contributes to ad hoc projects in response to evolving accounting and business needs