Industrial Physics

Field Engineer

• Responsible for the installation, maintenance, troubleshooting, and support of Industrial Physics (Torus) equipment across customer sites
• Perform installation, calibration, maintenance, and repair of Torus equipment at customer locations
• Diagnose and resolve mechanical, electrical, and system-level issues
• Provide preventative maintenance and breakdown support across product lines
• Deliver professional, timely, and customer-focused technical support (on-site and remote)
• Provide technical helpdesk support and troubleshooting guidance
• Conduct customer and agent training on equipment operation and maintenance
• Maintain direct communication with customers to ensure service expectations are met
• Install new equipment and execute system upgrades
• Complete service reports, calibration documentation, and customer records accurately and timely
• Identify opportunities to promote products and services while on-site
• Follow all company policies, procedures, and QMS standards

Service Engineer