Industrial Physics

Account Manager

• Manage and grow a portfolio of non-key accounts within assigned territory.
• Identify new business development opportunities for instruments, consumables, and service programs.
• Qualify and develop accounts with potential to transition into Key Account or strategic segments.
• Understanding industry trends and competitor offerings.
• Identifying key decision-makers and influencers within target accounts.
• Tailoring value propositions to specific customer pain points.
• Drive high-activity selling motions including prospecting, quoting, follow-up, and account planning.
• Execute pricing within established guardrails and ensure clean purchase orders.
• Support regional marketing campaigns and lead generation activities.
• Build strong relationships with customer contacts in quality, operations, procurement, and engineering.
• Understand customer needs and position Industrial Physics solutions effectively with support from product and applications experts.
• Attending trade shows, conferences, and webinars.
• Leveraging LinkedIn and other platforms to engage prospects.
• Maintain accurate CRM data, forecasting, and territory planning.
• Collaborate with Customer Success Managers (CSMs) to manage small orders, renewals, and consumables.
• Escalate issues where needed to ensure quick resolution and positive customer experience.
• Work closely with marketing, service, applications support, and channel partners to deliver customer outcomes.
• Provide input into regional sales strategy and customer segmentation.
• Other duties as assigned.

Territory Account Manager

Territory Account Manager – Flex SE

Manager

• Execute service strategies to drive core growth of service revenue, improve service delivery, and drive customer loyalty through strong post-sales support.
• Leverage data analysis tools and commercial operations partners to obtain business insights that support accurate forecasting, revenue achievement, and team member performance optimization.
• Utilize data and analytics to inform business decisions, optimize performance through team development, and support continuous improvement
• Lead, improve, and sustain key service processes including but not limited to: Daily management, Service revenue, Quality, Inventory management, Team member onboarding, engineer cross-training, etc.
• Drive quality and productivity by implementing standardized work processes and establishing supporting metrics.
• Utilize and promote lean tools to facilitate process improvements, associate enablement, and collaborative problem solving to consistently satisfy customers.
• Display leadership by setting clear expectations, providing direction and coaching to ensure strong performance and achievement of revenue and profit targets.
• Champion engagement to build organizational and associate capabilities; develop future leaders and build a bench with diverse talent.
• Partner with Sales, Operations, Finance, and M&A teams to support growth initiatives
• Support due diligence, integration, and operational alignment related to mergers and acquisitions
• Ensure effective communication and alignment across regional and teams.

Service Manager – Flexible Packaging

Customer Success Manager

• Process Incoming Service Requests
• Receive, review, and log customer inquiries into Salesforce cases.
• Gather necessary details to determine service needs and urgency.
• Prepare and Deliver Service Quotes
• Generate accurate service estimates based on established pricing, scope, and requirements.
• Communicate quotes to customers clearly and professionally, addressing questions as needed.
• Customer Follow-Up and Communication
• Track open quotes and follow up with customers to confirm approval or clarify outstanding details.
• Provide updates on service status and ensure a positive customer experience throughout the process.
• Coordinate with Dispatching Team
• Transfer approved service requests and all relevant documentation to the dispatching team.
• Ensure all information is complete, accurate, and ready for scheduling.
• Collaborate with dispatchers to resolve any missing details or scheduling constraints.
• Administrative and Operational Support
• Maintain accurate records of customer interactions, quotes, and service requests.
• Assist with process improvements to enhance service efficiency and customer satisfaction.

Territory Account Manager

Territory Account Manager – Flex SE

Service Manager – Flexible Packaging

Customer Success Manager I