Field Service Engineer 2 – 2nd Shift
Intuitive
Field Applications Engineer, Sales
Western Digital
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $157,700 - $210,300 per year
Job Level
SeniorLead
Tech Stack
Linux
About the role
- Serve as the primary escalation path for both customer and internal technical teams, resolving issues swiftly and communicating resolutions to executive management.
- Attend technical customer meetings to maintain direct engagement and assess the proficiency and effectiveness of the technical teams.
- Establish and nurture strong relationships with regional and strategic customers, acting as the technical focal point for all qualification needs.
- Communicate and consolidate technical status updates for managed accounts to the leadership team.
- Identify and request necessary resources such as training, databases, tools, and process enhancements to maximize team productivity.
- Proactively remove roadblocks that hinder the FAE team’s ability to succeed in sales and product qualification efforts.
- Work closely with the sales team to identify and capitalize on new business opportunities.
- Provide direct support for product qualification activities across regional accounts.
- Define and manage qualification start and RTS (Release to Ship) dates to align with customer revenue build schedules.
- Organize and participate in Concept and Product Design Reviews, ensuring all action items are tracked and closed.
- Collaborate with customers on qualification schedules and ensure accurate status tracking in the company’s qualification database.
- Coordinate with the System Integrity Test (SIT) teams, supplying customer-specific hardware and test-ware data to support successful product qualifications.
- Ensure timely delivery and tracking of all customer product samples, including engineering and qualification units.
- Provide on-site diagnostic support and failure analysis, including capturing bus traces, product logs, and performing initial assessments.
- Ensure proper follow-up and closure of failure analysis issues by engaging subject matter experts.
Requirements
- Bachelor’s degree in engineering or related field
- 10+ years of experience in enterprise storage solutions and technical sales
- Deep knowledge of DAS, SAN, NAS, Linux scripting, and S3-compliant systems
- Proven track record in pre-sales, solution design, and customer engagement
Benefits
- Paid vacation time
- Paid sick leave
- Medical/dental/vision insurance
- Life, accident and disability insurance
- Tax-advantaged flexible spending and health savings accounts
- Employee assistance program
- Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
- Tuition reimbursement
- Transit
- Employee stock purchase plan
- Western Digital Savings 401(k) Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linux scriptingDASSANNASS3-compliant systemspre-salessolution designfailure analysisdiagnostic supportproduct qualification
Soft skills
communicationrelationship buildingproblem solvingteam collaborationcustomer engagementorganizational skillsleadershipproactive approachstatus trackingresource management
Certifications
Bachelor’s degree in engineering
