Senior AI/ML Architect, Applied Field Engineering
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Field Service Engineer
Agilent Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Missouri, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $33 - $52 per hour
Job Level
Junior
About the role
- Support customers with on-site installation, preventive maintenance, and repair of Agilent LC / LC-GC systems.
- Diagnose and resolve product performance problems.
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations.
- Proactively respond to potential equipment issues to prevent interruptions.
- Deliver fully integrated solutions including peripherals, communications, operating systems, and application software.
- Train other field engineers and customers in solutions.
Requirements
- Bachelor’s, Master’s, or other university-level degree in a science-related field (e.g., Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or similar) is highly preferred.
- 1–2+ years of hands-on experience with Liquid Chromatography (LC) and Gas Chromatography (GC) systems.
- Familiarity with Liquid and Gas Chromatography (LC and GC) systems.
- Ability to solve high-impact problems related to product availability.
- Excellent verbal and written communication skills.
- Strong customer relationship-building skills are essential.
- A valid driver’s license is required for this position.
Benefits
- Health insurance
- 401(k) matching
- Vehicle mileage reimbursement or company car
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Liquid Chromatography (LC)Gas Chromatography (GC)preventive maintenancediagnosing product performance problemsrepair of LC/GC systemsintegrated solutions deliveryapplication softwareoperating systems
Soft skills
customer satisfactionproblem-solvingcommunication skillscustomer relationship-buildingtraining skills
Certifications
Bachelor’s degreeMaster’s degree
