Senior Service Engineer, Print Administrator – VPSX SME
Providence
Senior Service Engineer, Print Administrator – VPSX SME
Providence
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $6,391 - $10,882 per month
Job Level
Senior
About the role
- Work in partnership with developers, testers, and program managers to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers
- Collaborate with software engineering team members in translating customer and technical requirements into service architecture
- Lead and represent the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
- Leverage data and metrics to drive behavior, process, and priority decisions
Requirements
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience
- 5 or more years of related experience
- Experience in automation, specifically related to deployment, recovery, or other manual processes
- Experience with n-tier solutions
- Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
- Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
- Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
- Experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis
Benefits
- Retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Paid time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automationdeploymentrecoveryn-tier solutionsresilience modelingfailure mode analysisservice architectureQuality of Serviceroot cause analysisproblem solving
Soft skills
collaborationleadershipinfluencingprioritizationcommunicationlogical reasoninganalytical thinkingdecision makingprocess improvementcustomer focus
Certifications
Bachelor's Degree in Computer EngineeringBachelor's Degree in Computer ScienceBachelor's Degree in MathematicsBachelor's Degree in Engineering
