PackageX

Technical Project Manager

• Lead complex enterprise customer implementations and drive adoption.
• Help customers operationalize the PackageX platform.
• Manage implementation timelines and risks.
• Ensure customers achieve clear business outcomes from PackageX.
• Convert closed-won customer commitments into structured implementation plans.
• Manage multiple enterprise customer implementations simultaneously.
• Track strategic accounts against go-live, adoption, risk, and value milestones.
• Build repeatable implementation playbooks.

Senior Manager – Technical Implementation, Value Realization

IT Support

• Join customer and prospect conversations during pre-sales to understand real operational workflows.
• Travel to customer sites for discovery, workflow mapping, operational walkthroughs, pilot support, readouts, and go-live activities.
• Map current-state and future-state processes.
• Translate customer workflows into PackageX platform configurations.
• Configure workflows, rules, forms, logic, automations, and solution components inside the platform.
• Support discovery, solution design, demos, pilots, and technical validation.
• Help implement pilots and customer rollouts from design through go-live.
• Serve as a technical point of contact for customers during solution design, implementation, testing, and go-live.
• Test workflows before customer deployment.
• Troubleshoot configuration, workflow, data, integration, and operational issues.
• Partner with implementation leaders to create cleaner post-sales execution and handoffs.
• Work with product, engineering, and AI teams to identify reusable platform patterns.
• Document workflow requirements, assumptions, dependencies, configuration logic, and implementation decisions.
• Identify gaps between customer needs and current platform capabilities.
• Help determine what should be configured, automated, productized, escalated, or solved manually.
• Support strategic accounts where deeper workflow thinking and hands-on solution building are needed.
• Help build repeatable workflow playbooks by industry and use case.

Senior Manager – Technical Implementation, Value Realization

Enterprise Workflow Architect