Enterprise Workflow Architect

PackageX

Enterprise Workflow Architect designing and implementing workflows for PackageX, focusing on customer operations and technical implementation success. Engaging with enterprise clients during pre-sales and ensuring solution delivery in real environments.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Join customer and prospect conversations during pre-sales to understand real operational workflows.
Travel to customer sites for discovery, workflow mapping, operational walkthroughs, pilot support, readouts, and go-live activities.
Map current-state and future-state processes.
Translate customer workflows into PackageX platform configurations.
Configure workflows, rules, forms, logic, automations, and solution components inside the platform.
Support discovery, solution design, demos, pilots, and technical validation.
Help implement pilots and customer rollouts from design through go-live.
Serve as a technical point of contact for customers during solution design, implementation, testing, and go-live.
Test workflows before customer deployment.
Troubleshoot configuration, workflow, data, integration, and operational issues.
Partner with implementation leaders to create cleaner post-sales execution and handoffs.
Work with product, engineering, and AI teams to identify reusable platform patterns.
Document workflow requirements, assumptions, dependencies, configuration logic, and implementation decisions.
Identify gaps between customer needs and current platform capabilities.
Help determine what should be configured, automated, productized, escalated, or solved manually.
Support strategic accounts where deeper workflow thinking and hands-on solution building are needed.
Help build repeatable workflow playbooks by industry and use case.

Requirements

What you’ll need

5–8+ years in solutions architecture, enterprise implementation, workflow design, technical consulting, field deployment, product consulting, business systems consulting, or hands-on solution engineering.
Experience working directly with enterprise customers.
Experience configuring or implementing enterprise software platforms.
Experience supporting customers from solution design through go-live.
Strong understanding of operational workflows, systems, data flows, integrations, and implementation dependencies.
Comfortable with APIs, integrations, enterprise systems, configuration logic, workflow automation, and technical documentation.
Able to understand customer operations and translate them into working system or workflow design.
Strong communication skills with both business and technical stakeholders.
Comfortable being on customer sites for discovery, workflow mapping, readouts, pilots, and go-live support.
Comfortable in ambiguous environments.
Able to create structure from messy customer requirements.
Strong curiosity about logistics, supply chain, manufacturing, warehousing, retail, and physical operations.

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage.
401(k) plan participation.
Reimbursements for home office setup.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Workflow MappingConfiguration LogicAPI IntegrationWorkflow AutomationTechnical DocumentationData Flow AnalysisImplementation DependenciesSolution DesignPilot SupportTroubleshooting

Soft Skills

Strong Communication SkillsCuriosity About LogisticsComfort in Ambiguous EnvironmentsAbility to Create Structure from Messy Requirements