PacificSource Health Plans

Sales

• Represent PacificSource in the marketplace and the broader business community.
• Responsible for training, support and performance of PacificSource Sales Representatives and Account Managers.
• Oversight of solicitation, sales, and retention of clients to achieve growth and financial performance goals of PacificSource Health Plans.
• Build positive broker relationships in the assigned region(s); assure education of distribution channel regarding company products and services.
• Provide direct sales and service to employers when required.
• Coordinate with and assist the Sales and Marketing Department to determine customer needs in the assigned sales territories.
• Supervise training and assignments of Sales Executives and Account Managers and regional personnel.
• Conduct regularly scheduled staff meetings to ensure current knowledge of sales goals, promotions, advertising, new products, marketing policies, etc.
• Assure timely turnaround on quotes and proposals.
• Oversee development, execution, and progress toward Target Account Strategy.
• Serve as an escalation point to investigate unresolved client complaints/concerns.
• Establish and maintain positive relationships with consultants/brokers to promote PacificSource Health Plans products, services, and team members.
• Organize and lead the Producer or Broker Advisory Council meetings.
• Work directly with Senior Vice President of Sales, and other senior executives, to achieve growth and profitability goals of PacificSource Health Plans.
• Facilitate negotiations for group renewals.
• Set, monitor and report Sales Goals, according to standard protocols established.
• Oversee communication and sales methodology in deploying community health plan model in designated geographic territories.
• Establish and maintain relationships with vendors and business partners providing products and services sold by PacificSource Health Plans.
• Review complete agent licensing assignments and forward for processing.
• Complete new business commission information and forward for processing.
• Analyze underwriting income by market segment.
• Represent PacificSource at community events and functions.
• Responsible for oversight, management, development, implementation, and communication of department programs.
• Responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees.
• Provide feedback, including regular one-on-ones and performance evaluations, for direct reports.
• Develop annual department budgets.
• Monitor spending versus the planned budgeted throughout the year and take corrective action where needed.
• Coordinate business activities by maintaining collaborative partnerships with key departments.
• Responsible for process improvement and working with other departments to improve interdepartmental processes.
• Utilize lean methodologies for continuous improvement.
• Utilize visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities.
• Actively participate as a key team member in Manager/Supervisor meetings.
• Actively participate in various strategic and internal committees in order to disseminate information within the organization and represent company philosophy.

Regional Sales Director

Data Analyst

• Manage targeted data streams with an emphasis on continuous improvement of methodology, deliverables, internal and external customer satisfaction, and data insights.
• Develop internal and external customer relationships to support quality and success of data collection and reporting.
• Analyze existing and proposed access to care data sets against State and Federal standards to determine compliance.
• Develop trends analysis including gaps, opportunities, and data visualizations for internal and external use.
• Prepare and present routine reports to internal decision-making audiences including but not limited to Access to Care Steering Committee and other network monitoring groups based on reporting calendar.
• Collaborate with Provider Network analysts and cross-departmental committees to hone and present data and findings.
• Develop regulatory report narratives related to access data analysis and trends supported by graphs and/or infographics.
• Support the development of data dashboards in collaboration with Access team and IT/Analytics.
• Understand and leverage data trends to inform and influence decision-making.
• Lead continuous improvement initiatives aimed at improving data collection and analysis.
• Maintain reporting calendar and ensure reporting deadlines are consistently and accurately met.
• Maintain an organized tracking system of all findings, including reports that demonstrate change over time.
• Participate in internal workgroups focused on access to care requirements and initiatives.
• Participate in external audits as required.

Regional Sales Director

Healthcare Data Analyst II