Monitor daily staffing schedules and forecasted volume and schedule the necessary resources to handle the forecasted volume
Prepare reports and analysis to communicate daily workflow to management and staff
Implement and communicate workflow changes and propose enhancements to procedures and processes
Real time schedule adherence monitoring and communicate intraday adjustments based on call volume to management and staff to optimize workforce efficiency

Requirements

4+ years of related experience
College degree or equivalent experience preferred
Intermediate to advanced level Excel skills required and experience with Tableau a plus
Community, Tableau, AWS Connect, Excel
Excellent verbal and written communication skills including the ability to recognize and customize communications to different audiences
Proven ability to lead peers through influence and actions

Benefits

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

ExcelTableaudata analysisworkflow optimizationresource schedulingreport preparationschedule adherence monitoring

verbal communicationwritten communicationinfluencingleadershipcustomization of communications