Manager, Technical Release Manager
1Password
SDLC
Business Case Manager
Pacific Life
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $1,880 - $2,163 per hour
Job Level
JuniorMid-Level
About the role
- Provide exceptional customer service and operations support
- Gather information about product capabilities relative to specific customer needs
- Review customer inquiries, problems, requests, and suggestions
- Negotiate customer claims and initiate billing adjustments
- Research and provide problem resolution and detailed information on services
- Resolve customer concerns using established procedures
- Navigate multiple operational systems
Requirements
- 2-5 years’ experience in a related customer service role
- College degree or equivalent experience preferred
- Strong customer experience skills
- Exceptional problem solving abilities
- Ability to process efficiently in multiple operational systems
- Demonstrated ability to meet deadlines and anticipate and respond to requests for service
- Ability to demonstrate basic math and problem solving skills
- Business writing and ability to communicate effectively based on audience (verbal and written)
Benefits
- Health insurance
- 401k savings plan with company match and an additional contribution
- Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer experience skillsproblem solving abilitiescommunication skillsbusiness writingability to meet deadlinesability to anticipate requestsability to respond to requests
Certifications
college degree
