Pacific Health Group

Human Resources

• Partner directly with the Director of Human Resources on strategic initiatives and organizational priorities.
• Lead, mentor, and manage HR team members, fostering growth, accountability, and collaboration.
• Develop and execute HR strategies aligned with organizational objectives.
• Oversee recruitment, onboarding, and retention programs.
• Serve as a trusted advisor on employee relations, engagement, and compliance.
• Oversee and monitor performance management systems.
• Ensure compliance with federal, state, and healthcare-specific employment regulations.
• Create and communicate fair and transparent HR policies.
• Partner with leadership to design and deliver training and development programs.
• Track and report HR metrics, providing actionable insights to leadership.

Human Resources Manager

Digital Marketing

Develop and manage multi-channel marketing campaigns (social, search, email, display) to increase brand awareness and engagement. Create campaign calendars aligned with organizational priorities, health awareness months, and program launches. Collaborate with internal teams to ensure digital campaigns reflect current initiatives and service offerings. Plan and execute offline marketing campaigns including print advertisements, radio spots, direct mailers, and community bulletin placements. Develop brochures, posters, banners, and other physical materials to support outreach teams and event promotion. Coordinate with local newspapers, magazines, and broadcast media for ad placements and feature stories. Manage vendor relationships for printing, signage, and promotional merchandise. Ensure all offline marketing efforts align with brand standards, messaging consistency, and cultural sensitivity for the communities we serve. Track the reach, response rates, and overall ROI of traditional campaigns, using insights to guide future strategies. Partner with the Publicist and Graphic Designer to integrate traditional media campaigns with digital efforts for maximum visibility and impact. Write, edit, and publish content across social platforms, email newsletters, and website pages. Partner with the Publicist and Graphic Designer to produce engaging visuals, videos, and stories for campaigns. Maintain a consistent brand voice and style across all digital channels. Oversee daily posting, engagement, and monitoring on platforms including Facebook, Instagram, LinkedIn, and emerging channels. Develop strategies to increase followers, shares, and positive engagement. Respond to comments, messages, and inquiries in a timely, professional manner. Analytics & Optimization Track and report on key performance indicators (KPIs) for all campaigns. Analyze campaign data to make informed recommendations for improving reach, conversions, and ROI. Conduct A/B testing to refine ad creative, messaging, and targeting. SEO & Website Support Optimize web pages and blog posts for search engine visibility. Collaborate with web developers to ensure the site is user-friendly, accessible, and aligned with marketing goals. Update landing pages and service information as needed. Example Scenarios Scenario 1: Program Enrollment Push You design and launch a targeted Facebook Ads campaign promoting Enhanced Care Management services to high-need zip codes. The campaign’s video testimonials generate 50% more clicks than previous static ads, leading to a spike in inquiries. Scenario 2: Event Promotion You create a coordinated email, social media, and Google Ads campaign for a community health fair. On event day, attendance exceeds expectations, with over 200 new participant sign-ups directly attributed to your marketing efforts. Scenario 3: Campaign Optimization After analyzing engagement data, you discover Instagram Reels featuring behind-the-scenes outreach work get 3x the reach of static posts. You shift strategy to prioritize more video storytelling, resulting in higher program awareness. Qualifications 3–5 years of digital marketing experience, preferably in healthcare, nonprofit, or mission-driven sectors. Proven experience managing paid advertising campaigns on Google, Facebook, and Instagram. Proficiency with email marketing tools (e.g., Mailchimp, Constant Contact) and social media management platforms (e.g., Hootsuite, Buffer). Strong writing and editing skills for digital content. Working knowledge of SEO best practices and Google Analytics. Ability to interpret data and make data-driven marketing decisions. Familiarity with graphic design tools (Canva, Adobe Creative Suite) is a plus. Success Measures Increased program inquiries and enrollments generated from digital campaigns. Growth in social media reach, engagement, and community size. Higher email open and click-through rates. Improved conversion rates from paid ad campaigns. Benefits Competitive salary and benefits package 401(k), dental, vision, health, and life insurance Flexible schedule, paid time off, and employee assistance program Professional development opportunities Meaningful work impacting vulnerable community members Supportive team environment Job Type: Full-time Pay: $68,860-$78,800 Compensation Package: Bonus opportunities, hourly pay, performance bonus Schedule: Monday to Friday, with flexibility for campaign deadlines and event coverage Occasional evenings and weekends for event promotions Apply Now Jobs at Pacific Health Group

Digital Marketer at Pacific Health Group

Project Manager

• The Project Manager will oversee and coordinate projects across Pacific Health Group to ensure timely, efficient, and successful execution of organizational initiatives.\n• This role requires exceptional organizational skills, strategic thinking, and the ability to manage cross-functional teams.\n• The Project Manager will track project milestones, manage timelines, allocate resources, and ensure deliverables align with Pacific Health Group’s mission to connect vulnerable populations with life-changing healthcare services.\n• You will work closely with leadership team, outreach teams, communications, and operations to deliver high-impact results—balancing strategic vision with the ability to adapt quickly in a fast-paced environment.\n• Key Responsibilities\n• Project Planning & Execution: Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders. Develop and maintain detailed project plans, timelines, and budgets. Assign tasks, monitor progress, and adjust plans as necessary to meet deadlines. Ensure all projects are due on a timely manner, given due dates.\n• Strategize and plan ahead for future needs, events, promotions, other aspect of marketing and promotions\n• Team Coordination & Communication: Facilitate regular project status meetings with internal teams and external partners. Serve as the central point of contact for project updates, risks, and decisions. Promote collaboration and clear communication among cross-functional teams.\n• Monitoring & Reporting: Track project performance using KPIs. Provide progress reports and presentations to leadership. Identify and resolve issues or bottlenecks quickly to keep projects on track.\n• Process Improvement: Document lessons learned and best practices to improve project efficiency. Recommend and implement process changes to enhance productivity and quality.\n• Example Scenarios\n• Scenario 1: New Program Rollout You coordinate the launch of a new Enhanced Care Management service, managing timelines for marketing materials, staff training, and outreach events. You ensure all departments are aligned, resulting in an on-time launch with strong community participation.\n• Scenario 2: Event Series Coordination You oversee a series of community health fairs in multiple neighborhoods. You manage vendor contracts, scheduling, marketing promotion, and post-event reporting, ensuring each event meets attendance and engagement goals.\n• Scenario 3: Technology Upgrade You manage the implementation of a new CRM platform, working with IT and program teams to ensure seamless migration, training, and adoption—minimizing disruption to daily operations.

Marketing Project Manager

IT Support

• We are seeking a skilled Help Desk Level Two technician to join our IT support team.\n• This role is responsible for providing advanced technical assistance, troubleshooting, and support to end users.\n• The ideal candidate is a communication expert who can efficiently resolve complex technical issues while maintaining high levels of customer service.\n• Provide second-level technical support for hardware, software, and network issues.\n• Manage and resolve tickets using an enterprise ticketing system within defined SLAs.\n• Troubleshoot and support Mac OS and Mac laptops, ensuring optimal performance.\n• Assist users with iPads and iOS devices, including configurations and troubleshooting.\n• Support MDM solutions, ensuring efficient device management and security policies.\n• Administer Google Workspace, including user management and permissions.\n• Administer RingCentral, including VoIP configurations and troubleshooting.\n• Collaborate with internal teams to implement IT solutions and improve support processes.\n• Be responsible for quick response times (SLA’s)\n• Help Mentor Level I tech’s by sharing knowledge\n• Efficient, clean, clear documentation of processes, FAQ’s\n• Communicate effectively with users, providing clear and professional assistance.\n• Work directly with the IT manager and act as a conduit for the business if the IT manager is unavailable.

Help Desk Level II at Pacific Health Group

Sales

• PM Outreach Team Member for the Enhanced Care Management program, identify, contact, and engage eligible individuals to participate in our free healthcare services.\n• Your role is crucial in helping vulnerable populations access comprehensive care coordination that can significantly improve their health outcomes.\n• Key Responsibilities: Identify and reach out to individuals who qualify for service programs\n• Clearly explain program benefits and services in an accessible, compelling manner\n• Address concerns and overcome objections to program participation\n• Completion in program assessments for member to begin receiving services\n• Build rapport and trust with prospective participants through empathetic communication\n• Track outreach efforts and conversion rates in our database system\n• Follow up with potential participants who initially declined services\n• Meet weekly engagement targets while maintaining high-quality interactions\n• Other responsibilities Example Scenarios Scenario 1: Cold Calling You receive a list of Medicaid members who qualify for Enhanced Care Management based on their chronic conditions. You call Mr. Johnson, who has diabetes and heart failure. He\'s hesitant because he "doesn\'t want more doctor appointments." You explain that ECM actually coordinates his existing appointments and helps with transportation. You share how another participant with similar conditions reduced their ER visits by 70% through the program. Mr. Johnson agrees to an initial assessment.\n• Scenario 2: Coordinating Services You were assigned a list of members from our healthcare patients to initiate the outreach process to pitch our services. You call the member whose son, John Adams, prequalifies, breaking down the benefits at no extra cost, the member insists that the guardians are able to meet his needs. During the conversation, you identify that the member has issues and needs a specialist to help him with speech therapy. Here is where you identify the gap that we can help search and coordinate with a local therapist to get her son treatment at the earliest availability.\n• Scenario 3: Provider Referral Follow-Up Dr. Smith refers her patient, Ms. Williams, who has multiple chronic conditions and frequently misses appointments. You call Ms. Williams to explain how an ECM care coordinator could help her manage medication schedules, arrange transportation to appointments, and connect her with food assistance programs. Initially resistant, Ms. Williams agrees after you emphasize that the service is completely free and will reduce her overall healthcare burden.\n• Scenario 4: Live Chat & SMS Outreach A patient clicks our portal\'s “Need Help?” chat widget. You initiate a live-chat conversation and answer initial questions about transportation assistance. The patient, Ms. Garcia, expresses concern about sharing personal data online. You reassure her about HIPAA safeguards and shift the conversation to SMS for convenience. Over text, you gather her basic eligibility details, send her a secure link to complete the online intake form, and schedule a video intake call—securing her enrollment by the end of the day.\n• Qualifications Strong interpersonal and communication skills\n• Experience in healthcare, social services, or related customer-facing roles\n• Ability to explain complex healthcare concepts in simple, understandable terms\n• Empathetic approach when working with diverse and vulnerable populations\n• Persistence and resilience in overcoming objections\n• Organizational skills to manage multiple prospects simultaneously\n• Basic computer proficiency for documentation and reporting\n• Knowledge of community resources (preferred)\n• Bilingual abilities (highly valued)\n• 1-3 yrs sales experience, preferably within a healthcare setting, required\n• Examples of Effective Skills Communication Example: Instead of saying \"This program provides care coordination services for complex medical conditions,\" you might say: \"This free program gives you one person to call when you\'re confused about your medications, need help getting to doctor appointments, or when different doctors are telling you different things.\"\n• Objection Handling Example: When a prospect says \"I already have too many people calling me about my health,\" you respond with validation and differentiation: \"I understand how overwhelming that can feel. What makes our program different is that we actually reduce those calls by having one care coordinator who works with all your doctors and services. Many of our members tell us this has simplified their healthcare experience.\"\n• Success Measures Number of qualified prospects successfully enrolled in the program\n• Positive feedback from program participants\n• Documentation accuracy and completeness\n• Collaboration effectiveness with the broader care team\n• Example Metrics: Weekly enrollment goal: 10-15 new program participants 85% accurate documentation of all outreach attempts 60% conversion rate from initial contact to enrollment 30-day follow-up with 100% of enrolled participants to ensure satisfaction

Human Resources Manager

Digital Marketer at Pacific Health Group

Marketing Project Manager

Help Desk Level II at Pacific Health Group

Sales Associate, Outreach Team Member, Warm Leads