Pacific Health Group

Help Desk Level II at Pacific Health Group

Pacific Health Group

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, California

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $28 - $34 per hour

Job Level

Mid-LevelSenior

Tech Stack

iOSVoIP

About the role

  • We are seeking a skilled Help Desk Level Two technician to join our IT support team.\n
  • This role is responsible for providing advanced technical assistance, troubleshooting, and support to end users.\n
  • The ideal candidate is a communication expert who can efficiently resolve complex technical issues while maintaining high levels of customer service.\n
  • Provide second-level technical support for hardware, software, and network issues.\n
  • Manage and resolve tickets using an enterprise ticketing system within defined SLAs.\n
  • Troubleshoot and support Mac OS and Mac laptops, ensuring optimal performance.\n
  • Assist users with iPads and iOS devices, including configurations and troubleshooting.\n
  • Support MDM solutions, ensuring efficient device management and security policies.\n
  • Administer Google Workspace, including user management and permissions.\n
  • Administer RingCentral, including VoIP configurations and troubleshooting.\n
  • Collaborate with internal teams to implement IT solutions and improve support processes.\n
  • Be responsible for quick response times (SLA’s)\n
  • Help Mentor Level I tech’s by sharing knowledge\n
  • Efficient, clean, clear documentation of processes, FAQ’s\n
  • Communicate effectively with users, providing clear and professional assistance.\n
  • Work directly with the IT manager and act as a conduit for the business if the IT manager is unavailable.

Requirements

  • 3+ years of experience in a Help Desk or IT support environment.
  • 3+ years of experience using a ticketing system for issue resolution.
  • Strong communication and interpersonal skills to engage with users and stakeholders.
  • Proficiency in Mac OS, Mac laptops, and Apple ecosystems.
  • Hands-on experience with iPads and iOS devices in enterprise environments.
  • Expertise in MDM solutions for managing mobile devices and enforcing policies.
  • High school diploma or equivalent; additional certifications are a plus.
  • Experience with Google Admin Console for managing users and services.
  • Experience administering RingCentral VoIP system