IT Support

• We are seeking a skilled Help Desk Level Two technician to join our IT support team.\n• This role is responsible for providing advanced technical assistance, troubleshooting, and support to end users.\n• The ideal candidate is a communication expert who can efficiently resolve complex technical issues while maintaining high levels of customer service.\n• Provide second-level technical support for hardware, software, and network issues.\n• Manage and resolve tickets using an enterprise ticketing system within defined SLAs.\n• Troubleshoot and support Mac OS and Mac laptops, ensuring optimal performance.\n• Assist users with iPads and iOS devices, including configurations and troubleshooting.\n• Support MDM solutions, ensuring efficient device management and security policies.\n• Administer Google Workspace, including user management and permissions.\n• Administer RingCentral, including VoIP configurations and troubleshooting.\n• Collaborate with internal teams to implement IT solutions and improve support processes.\n• Be responsible for quick response times (SLA’s)\n• Help Mentor Level I tech’s by sharing knowledge\n• Efficient, clean, clear documentation of processes, FAQ’s\n• Communicate effectively with users, providing clear and professional assistance.\n• Work directly with the IT manager and act as a conduit for the business if the IT manager is unavailable.

Help Desk Level II at Pacific Health Group

Associate IT Engineer

IT Infrastructure Platform Service Intern – Year Round

Helpdesk Administrator

Business IT Support Specialist

Business IT Support Specialist