OZmap

Customer Support

• Manage a portfolio of strategic, high-demand clients, acting as the account owner with a comprehensive view of the client (business, requirements, history, pain points, and opportunities);
• Work proactively and persistently to follow up on requests, projects, and negotiations, ensuring progress and cycle closures;
• Maintain close, strategic, and assertive client relationships, building strong ties and positioning yourself with authority;
• Act proactively in crisis management, anticipating issues and taking action before escalation;
• Monitor client support requests and intervene actively to secure rapid resolutions — not merely ticket routing;
• Focus on problem resolution by mobilizing internal teams (product, support, technical, commercial) and accelerating solutions;
• Manage the full customer lifecycle (onboarding, ongoing success, retention, and expansion);
• Lead negotiations, technical alignments, and delivery follow-ups with a consultative and solution-oriented approach;
• Monitor customer success metrics and continuously work to improve experience and outcomes;
• Use tools such as Totango, Jira, GLPI, and direct channels (e.g., corporate WhatsApp) for active portfolio management.

Senior Customer Success Manager

Account Executive

• Prospect and develop new business opportunities in the telecommunications sector across international markets;
• Identify and approach ISPs, telecom operators, and technology integrators;
• Work with clients in English and collaborate internally in Spanish;
• Present and demonstrate the OZmap platform to potential clients;
• Manage the full sales cycle: prospecting, discovery, proposal, and closing;
• Build and maintain long-term relationships with strategic clients;
• Collaborate with technical and product teams to meet client needs;
• Keep the CRM updated with commercial opportunities;
• Participate in meetings, demos, and industry events;
• Actively contribute to OZmap’s global expansion strategy.

Senior Customer Success Manager

Sales Executive