OZmap

Support Engineer

• Assist customers via the platform chat, WhatsApp, and Google Meet meetings;
• Respond to inquiries related to platform modules such as OZmap, OZmob, OZloc, OZconverter, and others;
• Be proficient with internal documentation and knowledge-base articles;
• Conduct meetings with customers via Google Meet, especially for more complex cases;
• Escalate issues and coordinate internal alignments with other teams;
• Perform secondary tasks during lower-demand periods according to the employee's strengths and interests, such as translations, reporting, and related activities.

Support and Customer Service Analyst – Mid-level

Performance Marketing

• Lead the evolution of demand generation, directly contributing to the growth of the sales pipeline;
• Develop, test, and scale new acquisition channels, increasing our capacity to generate business opportunities;
• Plan and execute multichannel initiatives, including paid media, content, SEO, LinkedIn, events, partners, communities, and other strategies relevant to our market;
• Partner with Sales and Product to turn market opportunities into campaigns that accelerate business generation;
• Monitor KPIs, test hypotheses, and continuously optimize the team's activities, prioritizing business impact;
• Lead and develop the Marketing team, fostering autonomy, high performance, and a focus on delivering business results;
• Manage the department budget and develop strategic partnerships, ensuring efficiency and return on marketing investments;
• Work closely with the CEO and company leadership to review results and identify growth opportunities.

Marketing Manager – Demand Generation

• Atender clientes via chat da plataforma, WhatsApp e reuniões pelo Google Meet;
• Responder dúvidas relacionadas aos módulos da plataforma, como OZmap, OZmob, OZloc, OZconverter, entre outros;
• Dominar as documentações e artigos internos;
• Realizar reuniões com clientes via Google Meet, principalmente em situações mais complexas;
• Escalonar demandas e coordenar alinhamentos internos com outros times;
• Executar atividades secundárias em momentos de menor demanda, de acordo com afinidades do colaborador(a), como traduções, relatórios e atividades correlatas.

Analista de Suporte e Atendimento – JR

Customer Support

• Manage a portfolio of strategic, high-demand clients, acting as the account owner with a comprehensive view of the client (business, requirements, history, pain points, and opportunities);
• Work proactively and persistently to follow up on requests, projects, and negotiations, ensuring progress and cycle closures;
• Maintain close, strategic, and assertive client relationships, building strong ties and positioning yourself with authority;
• Act proactively in crisis management, anticipating issues and taking action before escalation;
• Monitor client support requests and intervene actively to secure rapid resolutions — not merely ticket routing;
• Focus on problem resolution by mobilizing internal teams (product, support, technical, commercial) and accelerating solutions;
• Manage the full customer lifecycle (onboarding, ongoing success, retention, and expansion);
• Lead negotiations, technical alignments, and delivery follow-ups with a consultative and solution-oriented approach;
• Monitor customer success metrics and continuously work to improve experience and outcomes;
• Use tools such as Totango, Jira, GLPI, and direct channels (e.g., corporate WhatsApp) for active portfolio management.

Senior Customer Success Manager

Account Executive

• Prospect and develop new business opportunities in the telecommunications sector across international markets;
• Identify and approach ISPs, telecom operators, and technology integrators;
• Work with clients in English and collaborate internally in Spanish;
• Present and demonstrate the OZmap platform to potential clients;
• Manage the full sales cycle: prospecting, discovery, proposal, and closing;
• Build and maintain long-term relationships with strategic clients;
• Collaborate with technical and product teams to meet client needs;
• Keep the CRM updated with commercial opportunities;
• Participate in meetings, demos, and industry events;
• Actively contribute to OZmap’s global expansion strategy.

Support and Customer Service Analyst – Mid-level

Marketing Manager – Demand Generation

Analista de Suporte e Atendimento – JR

Senior Customer Success Manager

Sales Executive