OXIO

Human Resources

• Serve as the primary HR leader for the organization’s global workforce, owning end-to-end HR operations.
• Own and execute day-to-day HR delivery for the global workforce, including employee relations, performance management support, policy application, manager coaching, and HR systems administration.
• Partner with managers across all regions to provide practical, compliant, and business-aligned people guidance in a remote-first environment.
• Coordinate and oversee global people operations across Canada, France, and Mexico, leveraging local advisors, PEOs, or Employer of Record partners for jurisdiction-specific compliance and administration.
• Translate People strategy into scalable execution, leading or contributing to cross-functional people initiatives that improve consistency, manager effectiveness, and organizational performance as the company grows.

Human Resource Director

Full-stack Engineer

• Architect and develop scalable microservices in Java and JavaScript for our telecom platform.
• Spearhead the integration and automation of BPM workflows using BPMN technologies.
• Design and implement AI-powered solutions to enhance automation, decision-making, and customer experience across our platform.
• Collaborate cross-functionally to enhance our SDK, empowering external developers to build on our platform.
• Optimize performance and reliability across our cloud-native infrastructure (AWS, Kubernetes).
• Follow best practices in design, coding, testing, and deployment.

Senior Software Engineer – Telecom Orchestration, Provisioning

Architect

• Lead the design and delivery of BSS initiatives for real time rating & charging, billing and back office revenue management.
• Develop and deploy Generative AI models and Retrieval-Augmented Generation (RAG) systems to automate complex tasks like product configuration, ordering and billing support workflows.
• Build and maintain autonomous AI agents to manage multi-step processes such as automated service activation and real-time fraud detection.
• Analyze massive datasets to extract insights for predictive churn analysis, dynamic pricing, and proactive billing alerts.
• Continuously refine AI models based on evolving telecom data inputs to minimize revenue leakage and reduce operational costs.
• Work with cross-functional teams to align AI-driven BSS solutions with broader business objectives and ethical AI standards.

Staff Telecom BSS Architect

• To act as a Subject Matter Expert (SME) in all 3G/4G/5G mobile Packet Switched (PS) network elements like PGW, GGSN, MME, ePDG, SGSN and other Packet Core elements.
• Making recommendations for improvements in all aspects of the core functions and elements.
• Configuration and software version management of the assigned mobile core network elements.
• Supporting management of the relevant mobile core network element vendors.
• Supporting Roaming & Carrier Relations to implement new roaming and wholesale implementation, including IREG testing.
• Providing support to Pre-Sales (Solution Architects) through peer-review of proposed solutions to customer.
• Working with Solution Architects and the Head of Telecom to work into High Level Design (HLD) documentation.
• Convert HLD into LLD and specific core element changes to implement customer specific solution.
• Support the Network Operations Centre (NOC) with live wholesale customer support, including both proactive and reactive identification / troubleshooting and resolution of issues of packet core issues.
• Developing skills and expertise across the infrastructure components and new technologies.

Senior Packet Core Architect

• Configuration of STPs, DRAs, HLR/HSS, SMSC, SGSN, GGSN/PGW, SBC, etc. Along with the team, you will be responsible for being able to manage all equipment on our network.
• Using dashboards (and building new ones) to clearly and quickly discover issues and patterns
• Accountable and responsible to follow the communications procedures in place when handling an incident. Communication is both internal within our company and external to our third-party providers.
• Drive the implementation of telecom interconnection in relationship with our providers
• Maintenance, troubleshooting, security audits, and emergency response
• Wireshark tracing of critical infrastructure to debug issues
• Occasional on-call requirements

Senior Mobile Core Architect

Support Engineer

• Monitor, troubleshoot, and properly escalate real-time core network or infrastructure issues
• Maintain and improve the OXIO’s network and provide technical support
• Fault investigation and troubleshooting of all issues on the network
• Keep the performance of telecom network at optimum levels by ensuring that network/application problems are detected and corrected according to agreed KPI and SLA
• Good understanding of Mobile Networks 2G/3G/4G/5G
• Troubleshooting complex issues by analyzing end to end call traces
• Troubleshooting International Roaming issues
• Working together with worldwide mobile operator engineers to make live tests
• Creating on-demand dashboards to monitor specific metrics
• Technical support to NOC engineers to analyze and solve issues
• Liase with MNOs to represent the telecom team on the country
• Responsive to L3 telecom incidents, NOC hotline calls and emails
• Performs L3-level troubleshooting and resolves or escalates on telecom matters
• Development of KPIs and other metrics to monitor key aspects in mobile network performance
• Development of training material related to signalling / troubleshooting / best practices
• Report and coordinate faults rectification with other operators and service providers
• Ability to troubleshoot, document, and assess proper escalation channel and team or group.

Junior Mobile Core Support Engineer

Technical Project Manager

• Manage and coordinate technical teams to deliver projects on time and within budget
• Develop and maintain project plans, schedules, budgets, and resource allocation
• Ensure that projects are delivered to the highest quality standards
• Proactively identify and mitigate risks and issues
• Act as a liaison between technical teams and other departments
• Provide regular project status updates to stakeholders
• Drive continuous improvement by proposing process enhancements and best practices