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OXIO

Mobile Telecom Support Engineer

OXIO

Mobile Support engineer at dynamic telecom company, working alongside experienced individuals to troubleshoot and maintain telecom networks.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies
ElasticSearchGrafanaLinuxPrometheusPythonTCP/IP

About the role

Key responsibilities & impact
  • Monitor, troubleshoot, and properly escalate real-time core network or infrastructure issues
  • Maintain and improve OXIO's network and provide technical support
  • Keep performance of telecom network at optimum levels by ensuring network/application problems are detected and corrected
  • Troubleshooting complex issues by analyzing end to end call traces in several protocols and interfaces
  • Creating on-demand dashboards to monitor specific metrics or to validate restoring of services after failures
  • Technical support to NOC engineers to analyze and solve issues
  • Develop training material related to signalling / troubleshooting / best practices

Requirements

What you’ll need
  • 10+ years experience working in a telecom environment doing L3 support or similar roles
  • Protocol signalling analysis and troubleshooting in different protocols and interfaces of 2G/3G/4G/VoLTE networks
  • Solid understanding of OSI model and TCP/IP networking, both IPv4 and IPv6.
  • Analysis of signalling traces using Wireshark
  • SS7 signalling network troubleshooting
  • Proficiency with Grafana, Prometheus, ElasticSearch
  • Basic Python / Linux / Bash knowledge
  • Ability to work on a 24/7 on-call rotating roster
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Proficient English written and spoken

Benefits

Comp & perks
  • OXIO is committed to fostering a diverse, equitable, and inclusive workplace
  • We believe that diversity in all its forms drives innovation and creativity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
L3 supportprotocol signalling analysistroubleshootingOSI modelTCP/IP networkingsignalling traces analysisSS7 signallingPythonLinuxBash
Soft Skills
written communicationverbal communicationinterpersonal skills