Oxford Road

IT Support

• Own Oxford Road's internal IT function end-to-end, including infrastructure, endpoints, systems administration, security posture, and IT service delivery
• Manage the IT Support Specialist through performance oversight, day-to-day direction, development, and technical mentorship
• Transition IT management from an outsourced provider to an in-house function by auditing systems and establishing processes and runbooks
• Administer networks, servers, cloud environments, business-critical systems, and SaaS platforms including Salesforce, Qlik, and Tableau
• Monitor systems, manage alerts and incidents, and ensure uptime, performance, and rapid resolution of infrastructure issues
• Own device provisioning, configuration, patching, lifecycle management, MDM/EMM administration, and endpoint compliance
• Manage user provisioning, offboarding, SSO, MFA, directory services, access reviews, and least-privilege access
• Implement IT security policies, endpoint protection, threat monitoring, security audits, vulnerability assessments, and incident response
• Conduct third-party security reviews, review vendor DPAs and security exhibits, maintain the subprocessor inventory, and review SOC 2 reports and bridge letters
• Complete client-facing security questionnaires and manage DPA and MSA security schedules in partnership with Legal and Business Development
• Resolve escalated issues requiring senior technical judgment, security expertise, or infrastructure access
• Provide direct support for executive-level and high-priority issues
• Manage technology vendors, service providers, software licensors, and IT asset inventory
• Evaluate and recommend tools, vendors, and infrastructure changes
• Report infrastructure, security, roadmap, and performance updates to EVP, Operations

Senior IT Administrator

• Serve as the first point of contact for all IT support requests across the agency
• Triage, prioritize, resolve, document, and escalate help desk tickets
• Troubleshoot Windows and macOS laptops, peripherals, printers, and basic network connectivity issues
• Diagnose and resolve issues with email, conferencing, file sharing, password managers, and messaging platforms
• Support device imaging, setup, deployment, replacement, returns, and decommissioning
• Assist with onboarding and offboarding, including device configuration, access checks, application setup, and equipment coordination
• Maintain accurate ticket notes, asset records, and IT documentation
• Write and maintain user-friendly knowledge-base articles and how-to guides
• Identify recurring issues and surface patterns to the Senior IT Administrator
• Keep employees informed of ticket status and resolve requests within defined SLAs
• Participate in daily, weekly, and monthly support, ticket review, inventory, and documentation cadences

IT Support Specialist

Marketing

• Develop client-focused media plans with full rationale — rate, timing, placement, and strategic fit.
• Check prior pitches and run history before building a plan
• Champion cost-efficiency in every negotiation; we view initial rates as a starting point, not a final answer.
• Verify channel activity, content fit, and view accuracy
• Maintain a rolling pipeline of proposals and manage budgets alongside the client services team
• Lead day-to-day execution on campaigns with senior oversight
• Monitor and analyze performance against client KPIs; implement real-time optimizations
• Address ad hoc client requests to support strategy and evolving needs
• Assist with invoice reconciliation and resolution for delivery or billing discrepancies
• Build and maintain strong relationships with networks and talent
• Play an essential role in negotiating agency-wide partnership deals

Media Buyer, YouTube

Product Manager

• Establish and manage structured intake processes that give every team a clear, consistent path for submitting product requests
• Triage feedback and requests from 200+ active platform users, distinguishing genuine friction from noise and converting high-signal issues into actionable initiatives
• Maintain a clean, prioritized backlog that reflects current strategic direction and is accessible and understood by all stakeholders
• Ensure the product team is working on the right things at the right time, not just the loudest requests
• Translate high-level product direction from the VP Product into clear problem statements, defined scope boundaries, success metrics, and structured PRDs
• Prevent scope creep by establishing and holding clear initiative boundaries from the outset
• Ensure every initiative has defined success criteria before development begins
• Maintain architectural alignment with VP Product throughout initiative design and execution
• Maintain quarterly and monthly roadmap clarity so every stakeholder knows what is being built, why, and when
• Sequence initiatives based on impact, dependencies, and constraints, ensuring the highest-value work ships first
• Surface risks and blockers early, before they become delivery failures
• Ensure no initiative stalls due to unclear ownership, missing inputs, or lack of follow-through
• Partner with offshore development resources, implementation leads, and enablement teams to drive delivery against defined milestones
• Track initiative progress in real time, removing blockers before they escalate and keeping all parties aligned on scope and timelines
• Measure platform usage and feature adoption following each launch, identifying where adoption is strong and where it is breaking down
• Identify friction patterns in user behavior and bring them back to the product team as structured, prioritized input
• Close the loop between user feedback and product iteration, ensuring the Platform improves based on real-world behavior, not assumptions
• Partner with the Enablement Lead to ensure adoption data informs both training interventions and product decisions
• Backlog review with VP Product, delivery status on active initiatives, and blocker resolution (weekly)
• Roadmap review, adoption measurement, feedback synthesis, and intake process assessment (monthly)
• Roadmap planning cycle, initiative prioritization, and product operations retrospective (quarterly)

Product Manager – Platform

Customer Success Manager

• Support new client onboards by executing all setup tasks: Salesforce configuration, Slack channel creation, dashboard requests, analytics notification, and finance account setup
• Coordinate internal kickoff preparation in partnership with the Client Success Manager
• Ensure all client-facing and internal materials are ready and accurate before launch
• Pull, QC, and format weekly performance reports for Client Success Manager review prior to client delivery
• Maintain and quality-check client dashboards (Tableau, Qlik, or equivalent) before every client review
• Flag anomalies, pacing issues, or data discrepancies to the Client Success Manager proactively
• Draft and send recaps following client calls with clear action items and owner accountability
• Respond to client emails within 2 hours or flag to the Client Success Manager if escalation is needed
• Maintain accurate records of all client communications and commitments
• Manage script variation requests, creative approval routing, and promo code coordination
• Request and process CIA invoices, post invoices, and monthly Salesforce forecast updates
• Coordinate host read calls and radio aircheck retrieval and approval as needed
• Maintain competitive reporting, Salesforce opportunity management, and all client project files
• Maintain awareness of account health and flag any expansion signals, relationship risks, or client feedback to the Client Success Manager
• Support the Client Success Manager in preparing QBR materials, account analyses, and strategic account reviews

Senior IT Administrator

IT Support Specialist

Media Buyer, YouTube

Product Manager – Platform

Client Success Coordinator