Oxford Road

Product Manager

• Establish and manage structured intake processes that give every team a clear, consistent path for submitting product requests
• Triage feedback and requests from 200+ active platform users, distinguishing genuine friction from noise and converting high-signal issues into actionable initiatives
• Maintain a clean, prioritized backlog that reflects current strategic direction and is accessible and understood by all stakeholders
• Ensure the product team is working on the right things at the right time, not just the loudest requests
• Translate high-level product direction from the VP Product into clear problem statements, defined scope boundaries, success metrics, and structured PRDs
• Prevent scope creep by establishing and holding clear initiative boundaries from the outset
• Ensure every initiative has defined success criteria before development begins
• Maintain architectural alignment with VP Product throughout initiative design and execution
• Maintain quarterly and monthly roadmap clarity so every stakeholder knows what is being built, why, and when
• Sequence initiatives based on impact, dependencies, and constraints, ensuring the highest-value work ships first
• Surface risks and blockers early, before they become delivery failures
• Ensure no initiative stalls due to unclear ownership, missing inputs, or lack of follow-through
• Partner with offshore development resources, implementation leads, and enablement teams to drive delivery against defined milestones
• Track initiative progress in real time, removing blockers before they escalate and keeping all parties aligned on scope and timelines
• Measure platform usage and feature adoption following each launch, identifying where adoption is strong and where it is breaking down
• Identify friction patterns in user behavior and bring them back to the product team as structured, prioritized input
• Close the loop between user feedback and product iteration, ensuring the Platform improves based on real-world behavior, not assumptions
• Partner with the Enablement Lead to ensure adoption data informs both training interventions and product decisions
• Backlog review with VP Product, delivery status on active initiatives, and blocker resolution (weekly)
• Roadmap review, adoption measurement, feedback synthesis, and intake process assessment (monthly)
• Roadmap planning cycle, initiative prioritization, and product operations retrospective (quarterly)

Product Manager – Platform

Customer Success Manager

• Support new client onboards by executing all setup tasks: Salesforce configuration, Slack channel creation, dashboard requests, analytics notification, and finance account setup
• Coordinate internal kickoff preparation in partnership with the Client Success Manager
• Ensure all client-facing and internal materials are ready and accurate before launch
• Pull, QC, and format weekly performance reports for Client Success Manager review prior to client delivery
• Maintain and quality-check client dashboards (Tableau, Qlik, or equivalent) before every client review
• Flag anomalies, pacing issues, or data discrepancies to the Client Success Manager proactively
• Draft and send recaps following client calls with clear action items and owner accountability
• Respond to client emails within 2 hours or flag to the Client Success Manager if escalation is needed
• Maintain accurate records of all client communications and commitments
• Manage script variation requests, creative approval routing, and promo code coordination
• Request and process CIA invoices, post invoices, and monthly Salesforce forecast updates
• Coordinate host read calls and radio aircheck retrieval and approval as needed
• Maintain competitive reporting, Salesforce opportunity management, and all client project files
• Maintain awareness of account health and flag any expansion signals, relationship risks, or client feedback to the Client Success Manager
• Support the Client Success Manager in preparing QBR materials, account analyses, and strategic account reviews

Product Manager – Platform

Client Success Coordinator