IT Support Specialist

Oxford Road

IT Support Specialist providing frontline technical support for Oxford Road, a podcast advertising agency. Managing help desk tickets, devices, access workflows, and knowledge-base documentation for 200+ employees.

Posted 8/5/2026full-timeSherman Oaks • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, including troubleshooting Windows and macOS environments, managing help desk tickets, and maintaining IT documentation. Strong customer service orientation and effective communication skills are essential for resolving issues and supporting users.

Highest-signal resume keywords

IT Support ExperienceTroubleshooting SkillsWindows and macOS SupportCustomer Service OrientationGoogle Workspace or Microsoft 365 Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingHelp Desk Ticket ManagementDevice ImagingEmail and Messaging SupportNetwork Connectivity IssuesAccess Control UnderstandingSSO and MFA BasicsKnowledge-Base Article WritingAsset Record MaintenanceOnboarding and Offboarding Support

Soft Skills

Clear CommunicationProfessionalism Under PressureOrganizational SkillsProcess-Driven Approach

Tools & Technologies

Google WorkspaceMicrosoft 365RipplingHRIS Platforms

Certifications & Qualifications

ITIL Foundation

Industry Keywords

Service Desk FrameworkIT DocumentationTicket ResolutionCustomer Support

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Serve as the first point of contact for all IT support requests across the agency
Triage, prioritize, resolve, document, and escalate help desk tickets
Troubleshoot Windows and macOS laptops, peripherals, printers, and basic network connectivity issues
Diagnose and resolve issues with email, conferencing, file sharing, password managers, and messaging platforms
Support device imaging, setup, deployment, replacement, returns, and decommissioning
Assist with onboarding and offboarding, including device configuration, access checks, application setup, and equipment coordination
Maintain accurate ticket notes, asset records, and IT documentation
Write and maintain user-friendly knowledge-base articles and how-to guides
Identify recurring issues and surface patterns to the Senior IT Administrator
Keep employees informed of ticket status and resolve requests within defined SLAs
Participate in daily, weekly, and monthly support, ticket review, inventory, and documentation cadences

Requirements

What you’ll need

2 to 4 years of experience in an IT support or help desk role
Hands-on experience supporting macOS and Windows environments
Familiarity with Google Workspace or Microsoft 365
Strong troubleshooting skills
High-quality customer service orientation
Clear written and verbal communication
Ability to remain professional and calm under pressure
Organized and process-driven approach
Consistent adherence to documented procedures and proactive identification of gaps
Experience with Rippling or a similar HRIS/device management platform is nice to have
Basic understanding of SSO, MFA, and access controls is nice to have
ITIL Foundation or service desk framework experience is nice to have

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Oxford Road Website LinkedIn All Job Openings 51 - 200 employees Founded 2013 📣 Marketing 📱 Media 🤝 B2B Marketing
Media
B2B <Oxford Road> Oxford Road is a performance-driven audio and creator media agency that builds and scales podcast, radio, streaming, and creator-led campaigns for brands using data, proprietary technology, and creator networks. The agency offers end-to-end services including host vetting, creative development, media buying, programmatic audio, international execution, and attribution, and emphasizes measurable outcomes like reduced CAC and higher ROAS through its WOVN platform and Audiolytics system. IT Support Specialist 🔥 37 minutes ago 🏢🏡 Sherman Oaks – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the first point of contact for all IT support requests across the agency
Triage, prioritize, resolve, document, and escalate help desk tickets
Troubleshoot Windows and macOS laptops, peripherals, printers, and basic network connectivity issues
Diagnose and resolve issues with email, conferencing, file sharing, password managers, and messaging platforms
Support device imaging, setup, deployment, replacement, returns, and decommissioning
Assist with onboarding and offboarding, including device configuration, access checks, application setup, and equipment coordination
Maintain accurate ticket notes, asset records, and IT documentation
Write and maintain user-friendly knowledge-base articles and how-to guides
Identify recurring issues and surface patterns to the Senior IT Administrator
Keep employees informed of ticket status and resolve requests within defined SLAs
Participate in daily, weekly, and monthly support, ticket review, inventory, and documentation cadences 🎯 Requirements
2 to 4 years of experience in an IT support or help desk role
Hands-on experience supporting macOS and Windows environments
Familiarity with Google Workspace or Microsoft 365
Strong troubleshooting skills
High-quality customer service orientation
Clear written and verbal communication
Ability to remain professional and calm under pressure
Organized and process-driven approach
Consistent adherence to documented procedures and proactive identification of gaps
Experience with Rippling or a similar HRIS/device management platform is nice to have
Basic understanding of SSO, MFA, and access controls is nice to have
ITIL Foundation or service desk framework experience is nice to have Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs