Client Success Coordinator

Oxford Road

Client Success Coordinator at Oxford Road handling client onboarding and operational support. Ensuring smooth campaign execution and maintaining client communication within a dynamic agency.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $34 per hourWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support new client onboards by executing all setup tasks: Salesforce configuration, Slack channel creation, dashboard requests, analytics notification, and finance account setup
Coordinate internal kickoff preparation in partnership with the Client Success Manager
Ensure all client-facing and internal materials are ready and accurate before launch
Pull, QC, and format weekly performance reports for Client Success Manager review prior to client delivery
Maintain and quality-check client dashboards (Tableau, Qlik, or equivalent) before every client review
Flag anomalies, pacing issues, or data discrepancies to the Client Success Manager proactively
Draft and send recaps following client calls with clear action items and owner accountability
Respond to client emails within 2 hours or flag to the Client Success Manager if escalation is needed
Maintain accurate records of all client communications and commitments
Manage script variation requests, creative approval routing, and promo code coordination
Request and process CIA invoices, post invoices, and monthly Salesforce forecast updates
Coordinate host read calls and radio aircheck retrieval and approval as needed
Maintain competitive reporting, Salesforce opportunity management, and all client project files
Maintain awareness of account health and flag any expansion signals, relationship risks, or client feedback to the Client Success Manager
Support the Client Success Manager in preparing QBR materials, account analyses, and strategic account reviews

Requirements

What you’ll need

2 or more years of experience in client services, account coordination, agency operations, or a related field (internship experience considered)
Exceptional organizational skills and attention to detail across multiple accounts and workstreams simultaneously
Strong written and verbal communication skills; professional and confident in client-facing interactions
Proficiency in Google Workspace and Microsoft Office; familiarity with Salesforce, Basecamp, or project management tools is a plus
A proactive, ownership-oriented mindset; someone who anticipates what is needed and acts without being asked
Comfort working in a fast-paced environment with shifting priorities and a high bar for quality

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Oxford Road Website LinkedIn All Job Openings 51 - 200 employees Founded 2013 📱 Media 🤝 B2B Media
B2B <Oxford Road> Oxford Road is a performance-driven audio and creator media agency that builds and scales podcast, radio, streaming, and creator-led campaigns for brands using data, proprietary technology, and creator networks. The agency offers end-to-end services including host vetting, creative development, media buying, programmatic audio, international execution, and attribution, and emphasizes measurable outcomes like reduced CAC and higher ROAS through its WOVN platform and Audiolytics system. Client Success Coordinator 🔥 13 minutes ago 🇺🇸 United States – Remote 💵 $26 - $33 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support new client onboards by executing all setup tasks: Salesforce configuration, Slack channel creation, dashboard requests, analytics notification, and finance account setup
Coordinate internal kickoff preparation in partnership with the Client Success Manager
Ensure all client-facing and internal materials are ready and accurate before launch
Pull, QC, and format weekly performance reports for Client Success Manager review prior to client delivery
Maintain and quality-check client dashboards (Tableau, Qlik, or equivalent) before every client review
Flag anomalies, pacing issues, or data discrepancies to the Client Success Manager proactively
Draft and send recaps following client calls with clear action items and owner accountability
Respond to client emails within 2 hours or flag to the Client Success Manager if escalation is needed
Maintain accurate records of all client communications and commitments
Manage script variation requests, creative approval routing, and promo code coordination
Request and process CIA invoices, post invoices, and monthly Salesforce forecast updates
Coordinate host read calls and radio aircheck retrieval and approval as needed
Maintain competitive reporting, Salesforce opportunity management, and all client project files
Maintain awareness of account health and flag any expansion signals, relationship risks, or client feedback to the Client Success Manager
Support the Client Success Manager in preparing QBR materials, account analyses, and strategic account reviews 🎯 Requirements
2 or more years of experience in client services, account coordination, agency operations, or a related field (internship experience considered)
Exceptional organizational skills and attention to detail across multiple accounts and workstreams simultaneously
Strong written and verbal communication skills; professional and confident in client-facing interactions
Proficiency in Google Workspace and Microsoft Office; familiarity with Salesforce, Basecamp, or project management tools is a plus
A proactive, ownership-oriented mindset; someone who anticipates what is needed and acts without being asked
Comfort working in a fast-paced environment with shifting priorities and a high bar for quality Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Success Associate 🔥 22 minutes ago CreativeX 51 - 200 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Client Success Associate supporting Client Success Managers with day-to-day client needs and project coordination for 10–12 accounts. Focused on delivering exceptional client experiences. 🇺🇸 United States – Remote 💵 $60k - $70k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Customer Success Manager II 🔥 27 minutes ago Tines 51 - 200 ☁️ SaaS 🔒 Cybersecurity 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager expanding usage across client base for Tines' automation platform. Ensuring customer adoption, feedback, and inter-department collaboration for strategic growth. 🇺🇸 United States – Remote 💵 $125k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 1 hour ago Layer 1 - 10 Website LinkedIn All Job Openings Customer Success Manager supporting small businesses with bookkeeping service onboarding and ongoing assistance. Ensuring exceptional customer experience through live communication and collaboration. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 1 hour ago Airwave 10,000+ employees 🔐 Security 📡 Telecommunications 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager enhancing customer relationships and driving value for a wireless communication platform. Focusing on customer onboarding, retention, and growth for efficient operations. 🇺🇸 United States – Remote 💵 $83k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 1 hour ago Sumsub 501 - 1000 📋 Compliance ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Junior Customer Success Manager at Sumsub enhancing client relationships in the verification platform industry. Engaging with clients at all levels to ensure success and satisfaction. 🇺🇸 United States – Remote 💰 $30M Series B - Sumsub on 2022-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Salesforce configurationdashboard requestsanalytics notificationquality-checkingperformance reportingclient communication managementinvoice processingaccount analysisproject management

Soft Skills

organizational skillsattention to detailwritten communicationverbal communicationproactive mindsetownership orientationclient-facing interactionsability to manage multiple accountsadaptability in fast-paced environments