Oxford Medical Simulation

Account Executive

• Prospect and develop relationships with nursing schools, medical schools, academic health systems and simulation centres across your territory
• Lead consultative discovery to understand curriculum challenges, learner outcome goals and institutional priorities
• Build and present compelling business cases that connect educational outcomes with institutional goals and return on investment
• Manage multi-year agreement opportunities from first conversation through to signed contract, navigating faculty, simulation leadership, academic leadership, procurement and IT
• Demonstrate how OMS supports curriculum delivery, competency-based education, learner engagement and assessment - coordinating clinical education and solutions colleagues when needed
• Navigate university procurement, purchasing and contracting processes through to close
• Build strong, multi-threaded relationships across simulation directors, faculty, program leaders, deans and budget holders
• Represent OMS in the field - at academic conferences, simulation events and nursing/medical education meetings - this is a high field-presence role
• Partner with Marketing and BDRs to develop target account strategies and grow pipeline coverage
• Feed market intelligence and buyer insight back into the commercial team

Senior Account Executive – Academia

Account Executive – Academia

Account Executive – Clinical Education, Academia

IT Support

• Handling client support tickets across email and chat, giving fast, accurate and genuinely helpful responses to our clients
• Providing first-line support for OMS Create - our VR authoring platform - helping clients build and troubleshoot their own VR simulations
• Owning and continuously improving our knowledge base
• Identifying, documenting and escalating bugs clearly and consistently
• Contributing to QA for new features and releases
• Building and maintaining internal processes so that support scales well as OMS grows
• Collaborating with the Customer Success, Product and Marketing teams to share client feedback and flag patterns and trends
• Occasionally joining client calls or on-site visits alongside the wider customer team

Technical Customer Support Associate

Solutions Engineer

• Curriculum mapping: Work alongside Account Executives and Account Managers to map OMS content to the specific academic curricula of prospects and existing clients - from pre-licensure nursing programs to advanced practice programs.
• Demonstrations: Lead or co-lead product demonstrations for academic audiences (faculty, program directors, simulation coordinators, academic leadership), bringing educational credibility the commercial team can't bring alone.
• Onboarding and implementation: Own the academic client onboarding experience from signed contract to live production - site configuration, integration coordination, go-live readiness, and early adoption.
• Training delivery: Design and deliver role-based training for faculty, simulation staff, and administrators - both remotely and on-site.
• Educational outcomes: Monitor and support client utilisation, working proactively with Account Managers to ensure clients are achieving meaningful educational outcomes and are set up for renewal and growth.
• Content and documentation: Create onboarding guides, training resources, curriculum mapping frameworks, and knowledge-base articles that scale your expertise across the business.
• Internal enablement: Be the clinical and educational voice that helps our commercial team (Educational Specialists and Account Managers) engage confidently with academic buyers - coaching on curriculum language, accreditation context, and simulation pedagogy.

Client Solutions Consultant – Clinical Educator

Customer Support

• Handling client support tickets across email and chat
• Providing first-line support for OMS Create - our VR authoring platform
• Owning and continuously improving our knowledge base
• Identifying, documenting and escalating bugs
• Contributing to QA for new features and releases
• Building and maintaining internal processes