Customer Support Associate

Oxford Medical Simulation

Customer Support Associate providing expert support for OMS's VR training platforms to UK and US clients. Handling complex queries and improving knowledge bases while collaborating with product teams.

Posted 6/11/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-Level💰 £26,500 - £30,000 per yearWebsite

About the role

Key responsibilities & impact

Handling client support tickets across email and chat
Providing first-line support for OMS Create - our VR authoring platform
Owning and continuously improving our knowledge base
Identifying, documenting and escalating bugs
Contributing to QA for new features and releases
Building and maintaining internal processes

Requirements

What you’ll need

1–2 years’ experience in a customer support role, ideally at a SaaS company
Great communicator: clear, warm and precise
Proactive and not easily phased by complexity
Excited about AI and technology
Organised and self-directed
Team player willing to help wherever needed

Benefits

Comp & perks

38 days annual leave (incl. Public holidays)
Private Medical Insurance
Flexible work environment - work from home/ remote first
Pension: 3% company and 5% individual contribution
£500 one-off office set up allowance
High specification work laptop and VR headset
Enhanced maternity, paternity and adoption leave
Knowing that you are making a real difference!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

great communicatorproactiveorganisedself-directedteam player