Owner.com

Artificial Intelligence

• Own problems, not tickets. Talk directly to restaurant operators. Find the real friction. Define what we should build next. Build it.
• Go end-to-end. Design the experience, architect the system, write the code, and own the outcome. You're accountable for the full arc from insight to shipped product.
• Move fast, deliver excellence. AI lets us build 10x faster than we could a few years ago. You use that leverage to drive product excellence.
• Shape our product direction. Your intuitions about what customers need should influence our roadmap, not just your next sprint. We want product thinkers, not ticket closers.
• Hold the bar for craft. Clean, maintainable code. Intuitive, beautiful UX. Independent restaurant owners deserve great software, and you'll be the one making sure they get it.
• Be a user whisperer. Build relationships with operators. Bounce ideas off them. Know them by name. Iterate with them in real time.

Product Builder – AI Acceleration

Accounting Manager

• Lead Owner's ERP migration off QuickBooks Online to an AI-first platform (e.g., Rillet, Campfire)- own selection, implementation, data migration, and stabilization, including end-to-end design of Stripe Connect, Bill.com, Ramp, payroll, and Salesforce integrations.
• Stand up inventory and COGS accounting inside the ERP- define FIFO vs. weighted-average policy, capitalization thresholds, and SKU structure; build an inventory subledger with automated tie-outs to warehouse movements; book reserves for returns, warranty, shrink, and obsolescence; deliver COGS reporting by product and channel that ops and finance trust.
• Build the international accounting foundation- define entity setup requirements (multi-currency, intercompany, COA approach), ensure the ERP supports multi-entity reporting, consolidation, and eliminations, and coordinate with tax, payroll, and compliance providers for Canada launch and beyond.
• Identify and deploy AI/automation opportunities across reconciliations, close tasks, and reporting- shrink manual work and free the team to focus on judgment, not data entry.

Recruitment

• Build and maintain a rich, continuously refreshed pipeline of high-caliber engineering talent to meet both current and future hiring needs.
• Own market mapping efforts: research the competitive landscape, identify target companies and profiles, and develop a deep understanding of where top engineering talent lives.
• Design and execute creative, data-driven sourcing strategies to surface and engage passive candidates, especially for highly competitive engineering roles.
• Lead high-volume, high-quality candidate outreach and pitch our mission and team with authenticity and clarity.
• Track and analyze sourcing metrics to continuously refine targeting, messaging, and channel effectiveness.

Talent Sourcer, Engineering

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Senior Talent Partner, Engineering Recruiting

Customer Success Manager

• play a vital role in ensuring our customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions.
• lead a team focused on driving the growth and retention of our customer base.
• collaborate with the SVP of Customer Success, along with cross-functional teams, to continuously improve the customer experience.
• shape the overall customer experience and long-term success of our clients.
• help reduce churn, ensuring customers continue using and benefiting from our platforms.
• foster deeper relationships with customers and identify opportunities for upselling or cross-selling.
• improve customer experience by addressing customer needs and ensuring consistent improvements over time.
• cultivate satisfied customers who become advocates for our brand.

Manager, Customer Success

Full-stack Engineer

• Build and operate ingestion services that collect and normalize restaurant data at scale.
• Design reliable pipelines and storage that transform raw inputs into structured signals used to generate pages and content.
• Improve platform resilience and observability through metrics, alerting, dashboards, and incident-ready operational runbooks.
• Ship automation that closes the loop by monitoring SEO/AEO outcomes and triggering iterative content and strategy updates.
• Partner cross-functionally with product, data, and ML-adjacent teammates to prioritize work tied to measurable acquisition impact.

Software Engineer, Guest Acquisition

• Own the technical strategy for SEO/AEO systems at scale,
• Lead end-to-end delivery of major initiatives
• Raise the bar on reliability, quality, and observability
• Drive a rigorous experimentation and measurement loop,
• Mentor and multiply the team.

Senior Software Engineer, Guest Acquisition

Frontend Engineer

• Be one of the primary contributors to @owner/ui, our shared component library used across mobile, web, POS, guest app, and white-label apps, helping make the "right way" the easiest way for product teams across Owner.
• Drive the cross-platform UI strategy on the Point of Sale (Quick Service) team, building components once that work everywhere using React Native + React Native Web
• Work alongside engineers across the organization to shape component patterns, design primitives, and standards in @owner/ui that scale across teams.
• Lead active build-out of UI features and components for the Quick Service POS — this is a high-execution, high-impact phase of the product
• Reduce UX drift and maintenance overhead by establishing shared patterns that make onboarding faster and feature development more consistent

Senior Software Engineer, Frontend – Quick Service

Billing Specialist

• Manage and execute billing processes across Owner's business units, including accurate subscription management and timely processing of adjustments.
• Reconcile Stripe transactions with Salesforce and internal systems, ensuring consistency across platforms.
• Monitor customer accounts for delayed payments and collections procedures.
• Collaborate with customer service, sales, and launch teams to resolve billing inquiries.
• Elevate billing hygiene by identifying gaps, building controls, and driving consistency across systems.
• Develop and maintain documentation for billing and collections procedures.
• Support month-end and year-end closing processes related to Stripe transactions.
• Contribute to and/or lead ad hoc projects as business needs arise.

Billing Analyst

• Own the end-to-end systems that generate and process restaurant imagery and video at scale.
• Build a style system (presets + guidelines) that creates beautiful, brand-appropriate outputs across restaurant types.
• Go deep with models and prompting to push quality, consistency, and creative range.
• Ship pipelines and tooling for iteration, QA, and post-processing (upscaling, cleanup, framing, compression).
• Build evaluation loops (rubrics, goldens, review) so creative quality improves continuously.
• Partner closely with Engineering, Design, AI, and Launch teams to turn creative generation into a durable product advantage.

AI Creative Engineer

Chief Marketing Officer

• Own one of the most important products for transforming the customer journey and accelerating growth at Owner.
• Increase the percentage of qualified restaurant owners who join Owner after starting with the Grader.
• Evolve the Grader from a high-performing funnel into a more powerful growth system across acquisition, evaluation, conversion, and post-purchase launch.
• Identify where owners lose trust, get confused, or drop off, then ship improvements that make the path to joining Owner feel clearer, more valuable, and more compelling.
• Use data, experimentation, and customer insight to understand the funnel deeply and prioritize the work most likely to increase Owner’s growth rate.

Senior Product Manager, AI CMO

Backend Engineer

• Help rebuild the orders model
• Shape the event-driven architecture
• Contribute to the table service launch
• Be the orders authority
• Improve reliability and observability
• Leverage AI tools to move faster
• Help us build a great team

Senior Software Engineer, Backend – Orders Platform

• Own the backend services and data pipelines that power Grader scans end-to-end — from ingesting third-party presence signals (Google, Yelp, menus, LLM GEO signals) to serving results reliably at scale
• Harden the platform before expansion — reduce latency, increase uptime, and build the observability and alerting layer the team needs to confidently scale Grader into new scoring dimensions
• Establish platform foundations — shared abstractions, operational runbooks, and architectural patterns that reduce toil and give other engineers a reliable base to build on
• Partner closely with PLG product and the AI Agents team as Grader evolves into a broader AI-powered tool for restaurant owners

Staff Software Engineer, Backend

• Own one or more agent surfaces end-to-end, from LLM integration and tool design to backend orchestration, conversational UI, and evals
• Contribute to the shared agent platform: tool abstractions, chat persistence, eval frameworks, RAG, observability, permissioning
• Shape technical direction on agent architecture, framework choice, and model strategy across Owner
• Make thoughtful tradeoffs on latency, cost, and reliability so our agents feel fast and trustworthy in production
• Raise the bar for agent quality through rigorous evals, thoughtful iteration, and patterns other engineers adopt