Manager, Customer Success

Owner.com

Manager of Customer Success leading retention efforts for online ordering and restaurant tech solutions. Driving customer satisfaction and engagement with a customer-first mindset in a remote role.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

play a vital role in ensuring our customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions.
lead a team focused on driving the growth and retention of our customer base.
collaborate with the SVP of Customer Success, along with cross-functional teams, to continuously improve the customer experience.
shape the overall customer experience and long-term success of our clients.
help reduce churn, ensuring customers continue using and benefiting from our platforms.
foster deeper relationships with customers and identify opportunities for upselling or cross-selling.
improve customer experience by addressing customer needs and ensuring consistent improvements over time.
cultivate satisfied customers who become advocates for our brand.

Requirements

What you’ll need

5+ years of experience in customer retention, customer success, or account management, preferably in the SaaS, POS, or restaurant technology sector.
Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth.
2-3 years in software sales, preferably to small business owners. Strong understanding of objection handling and isolation best practices with the ability to up-level reps on these critical skills
A deep commitment to delivering an exceptional customer experience, with a track record of building and maintaining strong relationships with clients.
Strong analytical skills with the ability to interpret customer data and metrics, turning insights into actionable strategies for customer retention.
Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams.
Proven problem-solving skills, with the ability to anticipate customer needs and proactively address challenges before they escalate.
A highly adaptable individual who thrives in a fast-paced environment and is able to manage multiple priorities and meet deadlines.
Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus.

Benefits

Comp & perks

comprehensive health coverage
work from anywhere (100% remote workplace)
unlimited PTO - plus extra fun perks!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer retentioncustomer successaccount managementsoftware salesobjection handlingdata analysismetrics interpretationproblem-solvingAI utilizationbusiness efficiency

Soft Skills

team managementperformance drivingrelationship buildingcommunicationadaptabilitymulti-priority managementcustomer engagementcollaborationproactive addressing of challengescustomer advocacy