Outsourcey

Consultant

• Act as subject matter expert and key contributor to service delivery for accounts assigned to the team
• Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs; typically, 3-6 projects or as needed.
• Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
• Responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures, leading work streams, and supporting implementations
• Create functional requirements as an input to Business Requirements Design.
• Build, develop and test detailed functional designs for business solution components and prototypes.
• Drive test planning, execution, and optimization of support.
• Conduct business process mapping and requirements gathering sessions with new customers to determine configuration requirements both on-site and remote.
• Prepare Business Requirements and Technical Scoping Documents resulting from the above noted mapping sessions to provide proposed solutions for the requirements for customer approval.

Senior Netsuite Functional Consultant

Social Media Manager

• Execute a pre-planned multimedia marketing calendar
• Manage posting and scheduling across LinkedIn, Facebook, Instagram, YouTube, and email
• Draft captions, short-form copy, and basic landing page/email content
• Create platform-ready graphics, reels, thumbnails, infographics, and short clips
• Repurpose existing content into new formats (social tiles, carousels, videos, infographics)
• Keep all content aligned to brand voice, tone, messaging, and design templates
• Actively engage in Cisco seller and partner Webex Spaces
• Spark conversations, respond to posts, share Peak resources, and maintain a steady presence
• Share updates, wins, new content, and relevant partner-enablement material
• Track community sentiment, questions, and themes to inform future content
• Use Canva and basic editing tools to create: infographics, case-study templates, social tiles and banners, basic email layouts, partner-enablement graphics
• Track engagement metrics across all owned and partner channels
• Provide weekly summaries (wins, insights, patterns, recommendations)
• Help maintain an organized content library

Marketing and Social Media Coordinator – Tech Industry

Digital Marketing

• Provide support for a team of Account Managers by assisting with client communication, campaign reporting, and project coordination.
• Ensure all campaign and tracking information is documented within project management systems like TaskRay and Salesforce.
• Assist Account Managers with client requests and optimization requests, while also proactively providing client outreach and follow-up on property updates, new specials, leasing insights, floor plan focuses, and new marketing assets.
• Support Account Managers with detailed notes during client calls, translating them into actionable tasks for internal teams in TaskRay.
• Ensure PMC, property and contact records are kept up to date in Salesforce as well as overall maintenance and upkeep.
• Assist with monthly client-facing reporting notes ensuring data accuracy and highlighting key insights.
• Download performance reports and review individual PDFs to ensure all data is accurate and metrics meet benchmarks.
• Submit and manage internal troubleshooting tasks, service mapping issues and complete service tracking audits.
• Assist with developing ad copy, conducting search query reports and managing keyword updates.
• Perform account-wide changes for repeatable, manual tasks that impact the entire portfolio.
• Work selflessly with other departments to provide timely and prompt responses to all client and internal team members.
• Actively participate in department meetings and brainstorming sessions, contributing insights and solutions to enhance operational efficiencies.
• Stay up-to-date with trends, best practices, and platform algorithm changes across both the multifamily and digital marketing industry.

Account Coordinator, Digital Marketing Experience

Performance Marketing

• Provides support for a team of strategists with updates and optimization-related tasks.
• Assist in conducting search query reports, keyword list updates, creative swaps, special updates, and preview link generation.
• Perform Quality Assurance (QA) checks on all new campaigns across Paid Search, Paid Social, Display, Performance Max, Demand Gen, YouTube, Native, and Audio to ensure 100% accuracy.
• Stay up-to-date with trends, best practices, and platform algorithm changes across both the multifamily and digital marketing industry.

Senior Netsuite Functional Consultant

Marketing and Social Media Coordinator – Tech Industry

Account Coordinator, Digital Marketing Experience

Paid Media Coordinator, Marketing Agency Experience