Business Growth Facilitator
Real Work Life Balance
Trust and Safety Manager
Outschool
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Colorado, New York, Washington
Visit company websiteSalary
💰 $140,000 - $192,000 per year
Job Level
Mid-LevelSenior
About the role
- Develop and execute a comprehensive Trust & Safety strategy that aligns with Outschool’s mission and positions safety as a differentiator
- Lead, mentor, and inspire a small but skilled Trust & Safety team, coaching them to increase impact and professional growth
- Create and refine processes to improve operational effectiveness, efficiency, and visibility
- Use data and analytics to identify risks, measure program effectiveness, and continuously improve workflows
- Partner with Legal, Product, and Engineering to design policies, tools, and scalable solutions to prevent and respond to safety incidents, fraud, and misconduct
- Address sensitive community issues with discretion and empathy
- Stay ahead of industry trends, regulations, and technology to proactively identify areas of risk and opportunity
- Ensure clear communication and training to build a culture of safety across the company and educator/learner community
Requirements
- 5+ years leading Trust & Safety teams in technology, education, or marketplace platforms
- Strong understanding of online safety, privacy, compliance, and risk management
- Proven ability to use data and analytics to inform decisions and measure impact
- Experience mentoring and developing team members
- Operational excellence — proven track record refining workflows, setting metrics, and creating scalable processes
- Exceptional communication, conflict resolution, and discretion in handling sensitive matters
- Passion for Outschool’s mission and for building safe, supportive communities for kids and educators
- Must be able to work in the U.S. or Canada; full-time employees must be citizens or legal residents and reside in the U.S. or Canada
