Outschool

General Counsel

• Serve as the primary legal advisor to Product, Engineering, Marketing, Trust & Safety, and Operations teams, partnering across the product lifecycle to embed legal and compliance considerations into product decision-making.
• Spot and analyze legal issues across consumer protection, privacy and data protection, employment and independent contractor considerations, trust & safety, litigation risk, and other regulatory requirements.
• Review global products, features, platforms, and initiatives to provide practical, risk-based guidance across multiple jurisdictions.
• Advise senior leadership on complex, high-impact matters and drive cross-functional alignment on strategic initiatives.
• Ability to work across the organization and with all levels of different internal stakeholders.
• Lead Outschool’s commercial legal work, including reviewing and negotiating vendor agreements, advising on legal terms for marketing and growth initiatives, and managing outside counsel.
• Develop and maintain scalable templates, playbooks, and processes to support operational efficiency.
• Knowledge and ability to assist with other legal projects on an as-needed basis.

Lead Counsel, Product & Commercial

Customer Support

• Provide high-quality product support to parents and teachers, primarily via chat and email
• Resolve customer inquiries with empathy, clarity, and sound judgment
• Handle more complex or sensitive support situations, escalating internally when appropriate
• Follow established workflows while adapting to new products, tools, and policies
• Take on additional CX-related tasks as needed to support team operations

Lead Counsel, Product & Commercial

Customer Support Representative – Escalations