Outcomes®

Pharmacist

• Provide patient-centered MTM services to optimize medication therapy
• Deliver Comprehensive Medication Reviews, Disease Specific Medication Reviews, and Targeted Interventions
• Communicate and document clinical recommendations to prescribers

Clinical MTM Pharmacist

Program Specialist

• Understand with great detail how we’re performing against client contracts, diagnose for performance barriers and develop action plans to meet performance goals.
• Collaborate with teams across the business to execute on performance action plans.
• Serve as expert on performance barriers impacting assigned clients.
• Collaborate with account management teams to support their conversations with clients.
• Coordinate with finance to communicate expected performance.
• Inform contract negotiations by coordinating with sales teams on performance feasibility.

Payer Program Performance Specialist

Account Executive

• Responsible for leading and managing key aspects of servicing and retaining clients
• Ensures appropriate levels of service and operational support to clients by understanding and championing for clients’ needs and requirements
• Leads regular client calls and presents MBR/QBRs
• Supports client onboarding activities, policy creation and modification
• Communicates client program performance, helps inform strategy
• Leads CMS report communication with clients and CMS application review
• Oversees change request submissions
• Oversees the management of data for client accounts
• Collaborates with internal teams to ensure appropriate updating, changing, discontinuing, mapping and validating of client data
• Drives revenue and margin growth with clients through relationship building and consultative selling
• Develops and executes client growth strategy and business plan
• Manages contracting process for renewals, expansions and upsells
• Facilitates contract negotiations and execution for contract renewals and new sold programs
• Manages annual contract renewals and forecasting
• Facilitates internal pricing and proposal process for new sales opportunities for assigned clients
• Leads RFP (request for proposal) and RFI (request for information) responses and presentation

Executive Client Success Manager – Retail Pharmacy Partnerships

Client Partner

• Serve as the primary post-sales point of contact and relationship owner for assigned pharma clients, ensuring continuity from contract execution through implementation, reporting, renewal, and expansion
• Acts as an advisor to clients to promote business discussions and identify operational strategies that meet client objectives and align with Outcomes corporate vision or inspire innovative solutions
• Develop and maintain strong relationships with pharma clients to establish a trusted partnership
• Represents the client internally and coordinates with other departments to implement new programs and services, coordinate resources for projects, and address ongoing service needs
• Conduct market, client and competitive analysis to recommend sales strategies, and advise clients on Outcomes solutions and services that meet their needs
• Uses a consultative approach to understand the client’s needs, identifies next steps, and leads the engagement between Outcomes and the client

Clinical MTM Pharmacist

Payer Program Performance Specialist

Executive Client Success Manager – Retail Pharmacy Partnerships

Senior Client Success Manager – Pharma