Senior Client Success Manager – Pharma

Outcomes®

Senior Client Success Manager responsible for client relationships and strategic engagement within Pharma Solutions. Driving successful collaboration between clients and Outcomes team to ensure aligned goals.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management within the Pharma Pharmacy segment, with a strong focus on client relationship building, operational strategy development, and consultative engagement. Proficient in navigating the US healthcare and insurance system to effectively support high-value pharma contracts and programs.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingUS Healthcare KnowledgeConsultative EngagementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient Success ActivitiesMarket AnalysisSales StrategiesOperational Strategies

Soft Skills

Professional CommunicationRelationship-BuildingAdaptabilityCollaboration

Tools & Technologies

Microsoft OfficePowerPointExcelOutlookMicrosoft TeamsSharePoint

Industry Keywords

PharmaPharmacy SegmentHealthcare SystemInsurance SystemStakeholder Engagement

About the role

Key responsibilities & impact

Serve as the primary post-sales point of contact and relationship owner for assigned pharma clients, ensuring continuity from contract execution through implementation, reporting, renewal, and expansion
Acts as an advisor to clients to promote business discussions and identify operational strategies that meet client objectives and align with Outcomes corporate vision or inspire innovative solutions
Develop and maintain strong relationships with pharma clients to establish a trusted partnership
Represents the client internally and coordinates with other departments to implement new programs and services, coordinate resources for projects, and address ongoing service needs
Conduct market, client and competitive analysis to recommend sales strategies, and advise clients on Outcomes solutions and services that meet their needs
Uses a consultative approach to understand the client’s needs, identifies next steps, and leads the engagement between Outcomes and the client

Requirements

What you’ll need

Minimum years of work experience: 5 years
Minimum level of education or education/experience: Bachelors or equivalent work experience in Account Management within the Pharma Pharmacy segment
Experience supporting managed operational and client success activities for high-value pharma contracts and programs
Working knowledge of the US healthcare and insurance system, including the roles of patients, providers, payers, pharmacies, and other stakeholders involved in access to benefits
Demonstrates professional communication, phone etiquette, and relationship-building skills in internal and external interactions
Ability to work efficiently in Microsoft Office tools, including PowerPoint for client-ready presentations, Excel for tracking and reporting, Outlook for professional communication and calendar management, and Microsoft Teams for collaboration, meeting coordination, and internal alignment.
Experience using SharePoint to organize, access, and maintain shared documentation, client materials, process resources, and cross-functional project information.
Demonstrates adaptability and strong collaboration skills in a fast-paced, evolving work environment.

Benefits

Comp & perks

Medical, Dental and Vision Plans
Voluntary Benefits
HSA & FSA
Fertility & Family Planning Benefits
Paid Parental Leave
Adoption Assistance Program
Employee Resource Groups
Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
11 Paid Holidays
Corporate Wellness Program
401k Employer Match & Roth Option Available