Executive Client Success Manager – Retail Pharmacy Partnerships

Outcomes®

Executive Client Success Manager managing relationships with key retail pharmacy partnerships. Responsible for client retention, onboarding, sales growth, and contract execution.

Posted 7/28/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, strategic business development, and consultative selling, with a strong focus on contract negotiation and execution. Proven ability to drive client growth strategies and manage operational support effectively.

Highest-signal resume keywords

Licensed PharmacistClient Relationship ManagementBusiness DevelopmentContract NegotiationConsultative Selling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingData ManagementChange Request OversightRevenue Growth StrategyForecasting

Soft Skills

CommunicationCollaborationLeadership

Tools & Technologies

CMS ApplicationRFP Management

Certifications & Qualifications

Licensed Pharmacist

Industry Keywords

Client RetentionStrategic AlliancesPolicy CreationAnnual Contract RenewalsProposal Process

About the role

Key responsibilities & impact

Responsible for leading and managing key aspects of servicing and retaining clients
Ensures appropriate levels of service and operational support to clients by understanding and championing for clients’ needs and requirements
Leads regular client calls and presents MBR/QBRs
Supports client onboarding activities, policy creation and modification
Communicates client program performance, helps inform strategy
Leads CMS report communication with clients and CMS application review
Oversees change request submissions
Oversees the management of data for client accounts
Collaborates with internal teams to ensure appropriate updating, changing, discontinuing, mapping and validating of client data
Drives revenue and margin growth with clients through relationship building and consultative selling
Develops and executes client growth strategy and business plan
Manages contracting process for renewals, expansions and upsells
Facilitates contract negotiations and execution for contract renewals and new sold programs
Manages annual contract renewals and forecasting
Facilitates internal pricing and proposal process for new sales opportunities for assigned clients
Leads RFP (request for proposal) and RFI (request for information) responses and presentation

Requirements

What you’ll need

Minimum years of work experience: 5 years
Minimum level of education or education/experience: Licensed Pharmacist
2 years training experience
Minimum of 5 years' experience in business development and strategic alliances

Benefits

Comp & perks

Medical, Dental and Vision Plans
Voluntary Benefits
HSA & FSA
Fertility & Family Planning Benefits
Paid Parental Leave
Adoption Assistance Program
Employee Resource Groups
Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
11 Paid Holidays
Corporate Wellness Program
401k Plan with employer match, Roth and Pre-tax contribution options available