OU Health

Clinical Specialist

• Supports the organization’s Quality Improvement program through reliable data collection, validation, analysis, and structured improvement support
• Develops foundational capability in measurement for improvement, variation analysis, and structured problem‑solving methodologies
• Contributes to a culture of continuous improvement by supporting frontline teams in advancing patient safety, quality outcomes, experience, and operational performance
• Collects, abstracts, validates, and maintains accurate datasets in support of quality and patient safety initiatives
• Develops basic run charts, dashboards, and visual displays to support performance monitoring and improvement efforts
• Monitors process and outcome measures under the guidance of senior quality team members
• Supports improvement initiatives using structured methodologies such as PDSA, Lean, or A3, with clinical or operational input as appropriate
• Assists in regulatory readiness and quality reporting activities
• Prepares routine reports, dashboards, and presentation materials for quality committees and leadership
• Supports quality reviews of clinical and operational performance indicators under guidance

Clinical Quality Improvement Specialist I – Emergency Medicine

General

• Responsible for the clinical physics duties of the Department of Radiation Oncology
• Maintain the quality assurance of all instruments and treatment planning systems
• Perform calibration of radiation generators and sources
• Quality assurance of radiation equipment, treatment planning and record and verification systems
• Acceptance testing, commissioning and beam data measurement
• Dose verification, In Vivo Dosimetry, special imaging, immobilization and treatment techniques
• Planning, quality assurance and procedures for stereotactic radiosurgery and brachytherapy
• Involvement as proctor of graduate students and graduate medical physicists and teaching roles

Radiation Medical Physicist

• Supports the organization’s Quality Improvement program through reliable data collection, validation, analysis, and structured improvement support
• Develops foundational capability in measurement for improvement, variation analysis, and structured problem-solving methodologies
• Contributes to a culture of continuous improvement by supporting frontline teams in advancing patient safety, quality outcomes, experience, and operational performance
• Collects, abstracts, validates, and maintains accurate datasets in support of quality and patient safety initiatives
• Develops basic run charts, dashboards, and visual displays to support performance monitoring and improvement efforts
• Monitors process and outcome measures under the guidance of senior quality team members
• Supports improvement initiatives using structured methodologies such as PDSA, Lean, or A3, with clinical or operational input as appropriate
• Assists in regulatory readiness and quality reporting activities
• Prepares routine reports, dashboards, and presentation materials for quality committees and leadership
• Supports quality reviews of clinical and operational performance indicators under guidance

Clinical Quality Improvement Specialist – Ambulatory

Therapist

• Evaluates patients and formulates individualized treatment plans
• Ensures compliance with regulatory requirements
• Educates patients and their families about their condition and treatment plan
• Coordinates collaboration with other healthcare professionals

Outpatient Physical Therapist – Adult Rehab Cancer

Counselor

• The Financial Counselor II provides financial guidance and support to patients by reviewing insurance coverage, estimating patient financial responsibility, and assisting with payment arrangements and financial aid applications
• Review EMR and visit in-house patients to collect estimated patient portion amounts
• Obtain and verify patient insurance information and update medical records accordingly
• Provide financial counseling to patients - explaining insurance benefits, payment options, and financial responsibilities
• Assist patients with payment arrangements, charity applications, and Medicaid/state aid applications
• Monitor and maintain patient financial status to ensure accounts are within acceptable limits
• Post Emergency Room and Patient Access deposits into the system
• Enter insurance information into EMR and update system notes
• Provide estimates to patients and physicians as requested
• Coordinate with case management and insurance verification departments for concurrent certification
• Receive and receipt payments in accordance with internal cash control procedures
• Assist patients with obtaining financial resources for prescriptions through pharmaceutical grants and aid programs
• Act as a patient advocate when communicating with insurance carriers or financial institutions
• Review outstanding insurance claims and coordinate follow-up with billing staff
• Prepare medical necessity letters and process related documentation
• Maintain insurance files and stay updated on changes
• Diffuse minor issues and escalate major concerns to senior leadership
• Maintain professional image and deliver excellent customer service
• Attend mandatory training and demonstrate knowledge of safety and compliance protocols
• Handle complex insurance verifications and pre-authorizations
• Maintain effectiveness of patient flow and ensure compliance with safety and regulatory standards
• Educate staff on procedural changes and updates
• Relieve staff during absences and ensure coverage
• Assume charge responsibility in the absence of management
• Precept new employees and act as a mentor to others
• Ensure compliance with departmental policies and procedures
• Support management with special projects and reporting as needed

Financial Counselor II

Medical Billing and Coding

• Independently performs complex professional coding across multiple specialties and settings
• Code complex professional encounters and procedures; ensure correct sequencing, modifiers, E/M level selection, and documentation alignment
• Advanced expertise in ICD‑10‑CM, CPT®, HCPCS, and modifiers; strong E/M coding proficiency and payer policy interpretation
• Resolve coding-related edits and denials by identifying root cause, coordinating documentation clarification, and supporting rebilling actions as applicable
• Apply payer medical policies, NCCI concepts, global service considerations, and telehealth coding rules as relevant to pro fee claims.
• Provide real‑time guidance to peers on standard coding scenarios; promote consistency through best‑practice sharing
• Participate in internal quality review programs and implement education/corrective actions based on findings
• Proficiency in Epic professional coding work queues and encoder tools; ability to efficiently review documentation in the EHR across settings
• Analytical problem solving for denial/edits prevention; ability to identify documentation improvement opportunities and support compliant query workflows
• Working knowledge of risk adjustment concepts and HCC validation where applicable to supported populations

Orthopedic Coding Specialist II

• Independently performs complex professional coding across multiple specialties and settings.
• Code complex professional encounters and procedures; ensure correct sequencing, modifiers, E/M level selection, and documentation alignment.
• Resolve coding-related edits and denials by identifying root cause.
• Apply payer medical policies, NCCI concepts, and telehealth coding rules as relevant to pro fee claims.
• Provide real-time guidance to peers on standard coding scenarios.
• Participate in internal quality review programs and implement education/corrective actions based on findings.
• Analytical problem solving for denial/edits prevention.

Neuro Interventional Radiology Coding Specialist II

Analyst

• Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system.
• Perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system.
• Participate in testing and validation activities for system changes, enhancements, and upgrades, following pre-defined change management processes to ensure that new features and configurations meet functional requirements and do not introduce unintended consequences or disruptions.
• Assist in configuring and customizing the EHR system to meet the specific needs and workflows of healthcare providers and organizations implementing operationally approved optimizations.
• Collaborate with cross-functional teams, including IT professionals, clinicians, administrators, and vendors, to support EHR initiatives and projects, and facilitate communication and coordination.
• Maintain accurate documentation of system configurations, user procedures, and support issues, contributing to a knowledge base that facilitates efficient problem-solving and knowledge transfer within the team.
• Builds strong relationships with core customer base (nurses, physicians, revenue cycle, health information management, core team members, etc.) and facility leadership.

Epic Application Analyst – Orders Analyst

Data Engineer

• Develop and implement scalable, secure, and interoperable data systems (including data warehouses, data lakes, and real-time processing platforms) tailored for OU Health’s enterprise data analytics platform.
• Define and maintain conceptual, logical, and physical data models to standardize data across clinical, research, and operational systems.
• Ensure models support healthcare-specific requirements (clinical, claims, provider, member, etc.).
• Design and oversee data integration processes (ETL/ELT pipelines) to enable seamless data flow between OU Health and other entities as needed.
• Work closely with clinical, research, and administrative stakeholders to gather requirements and deliver data solutions that meet departmental needs.
• Facilitate effective communication and collaboration among all parties.
• Monitor and optimize database performance, troubleshoot issues, and integrate new technologies to support evolving healthcare analytics needs.
• Implement robust security and backup procedures to protect sensitive patient information and ensure compliance with privacy laws.
• Prepare and maintain system documentation, data dictionaries, and architecture blueprints.
• Provide training and guidance to team members on data management best practices.
• Identify opportunities to enhance data infrastructure, support innovation, and enable advanced analytics for improved patient outcomes and operational efficiency.
• Work closely with clinical staff, IT professionals, data analysts, and researchers to understand data requirements, workflows, and pain points.
• Facilitate regular meetings and workshops to gather input and align data solutions with clinical and operational needs.
• Act as a liaison between technical teams and non-technical stakeholders, translating complex data concepts into actionable insights.
• Ensure that data architecture decisions reflect the priorities of clinicians, administrators, and compliance officers.
• Promote a culture of knowledge sharing by documenting data models, standards, and best practices.
• Provide training and mentorship to team members on data management, security, and governance.
• Lead collaborative efforts to troubleshoot data issues, optimize workflows, and implement new technologies.
• Encourage open communication and feedback to continuously improve data systems and processes.
• Participate in project planning and execution, ensuring that data architecture aligns with project goals, timelines, and resource constraints.
• Coordinate with project managers and other architects to deliver integrated solutions.

Enterprise Data Architect

Billing Specialist

• Prepare and submit professional claims
• Correct routine claim errors and rejections
• Work assigned billing and follow‑up queues in Epic
• Apply foundational knowledge of CPT, ICD‑10‑CM, modifiers, and payer rules
• Meet productivity, quality, and timeliness standards

Professional Billing Specialist – Follow Up and Denials

EHR Application Analyst – Orders Analyst

• Lead efforts to resolve complex technical issues and system errors especially situations that require cross-team collaboration.
• Work closely with operations to develop and coordinate team members to implement issue resolution plans.
• Lead work efforts to perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system.
• Coordinate and lead testing and validation activities for system changes, enhancements, and upgrades.
• Play a key role in strategic planning initiatives related to EHR systems, collaborating with senior leadership.
• Drive continuous improvement initiatives to enhance the functionality, usability, and interoperability of EHR systems.
• Take on project management responsibilities for EHR implementation projects, system upgrades, and other initiatives.
• Establish and enforce governance processes and procedures for EHR system management.
• Provide leadership and mentorship to junior analysts and team members.

Epic Application Analyst – Healthy Planet, Compass Rose

Account Manager

• Under general supervision, may participate in any or all aspects of the patient processing and accounts receivable functions of the organization including billing, charge entry, collection, registration, scheduling, follow-up, coding, payment posting and credit balance resolution.
• May reconcile daily IDX system receivables reports.
• May balance monthly transactions and provide summaries to faculty and department administration.
• Works with all areas of the organization in getting any necessary or requested documentation for patients, insurance carriers, or other areas.
• Completes processing of all inpatient and outpatient documents received on a daily basis.
• Assists in resolving department problems with IDX billing.
• Maintains records of charges, payments, third-party charges, etc.