OU Health

Infrastructure Engineer

• Leads the design and architecture of secure and scalable VSI solutions for the entire enterprise
• Design, development, implementation and support of the VSI environment
• Manages data collection, reporting, and trending for critical devices and components
• Participates in, and leads as needed, technical implementation projects and initiatives
• Assess emerging industry trends; anticipate and develop strategic solutions
• Provides Tier III support for all infrastructure components
• Makes technical decisions regarding the configuration of IT solutions
• Perform data analysis of complex systems and ensuring the ongoing optimization of those systems.
• Coordinates installation of new equipment, technologies and processes for projects.
• Mentor and guides other team members

Systems & Infrastructure Engineer III

Account Manager

• Participate in all aspects of patient processing and accounts receivable functions
• Perform patient scheduling and registration
• Review patient admitting records
• Contact agency representatives to verify coverage
• Conduct charge entry and generate cash totals
• Work with various areas for necessary documentation
• Operate hospital information system terminal for demographic data
• Assist with medical billing resolutions and payment posting including denials
• Prepare daily billing statements and assist in reconciling receivables

Senior Patient Account Representative

Call Center Representative

• Coordinates schedules of patients in and out-patients clinic and provides clerical assistance toward the smooth operation of the facility.
• Schedules patient appointments, either by telephone or in person
• Provides information about clinic operations
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Prepares and enters healthcare providers’ schedules into the computer.
• Coordinates schedules as directed to patient requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Totals encounter forms and inspects the form for completeness and accuracy.
• Codes procedures and diagnoses.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and distributes to the appropriate people.
• Prepares encounter forms and billing packets for patients to be seen.
• May prepare and type daily deposits.
• Balances and closes cash box daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)
• Prints and faxes physician schedules to offices.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Files patient charts.
• Prepares inactive patient charts for storage.
• Maintains log of charts in storage.
• Secures charts that have been sent to storage that are needed in the clinic.
• Replaces torn charts with new covers.
• Makes up new patient charts and/or packets of information
• Prepares new patient inserts for charts.
• Requests medical records from other facilities.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Dispenses supplies as needed.
• Notifies appropriate person when supplies are low and need to be reordered.
• Types notes and letters for physicians as needed.
• Makes immunization cards as needed.
• Logs mail receipts according to University policy.
• Sorts and distributes mail.
• Communicates with patients of all ages in a professional manner at all times.
• Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
• Enhances professional growth and development through in-service meetings and education programs.

Senior Patient Services Representative – Call Center

Data Engineer

• The Data Engineer II designs, develops and delivers data pipelines and value-added data assets across the OU Health data ecosystem
• Work closely with data scientists, business intelligence developers, and other colleagues to build or enhance robust systems
• Mentors junior ETS colleagues and emphasizes agility, partnership, and cross functional teamwork
• Incorporate new business and system data into the Data Warehouse while maintaining enterprise best practices and adhering to data governance standards
• Apply business rules to our data as we migrate from source to target using Informatica or scripting language
• Validate data to ensure quality
• Collaborate with colleagues across the enterprise to scope requests
• Extract data from various data sources, validate results, create relevant data visualizations, and share with requester
• Develop dashboards and automate refreshes as appropriate
• Manage initiatives & projects of average complexity and risk
• Provide leadership to assigned delivery teams
• Provide input to prioritized roadmaps, develop work estimates, and ensure successful delivery to support strategic planning and initiatives, improve organizational performance, and advance progress towards OU Health goals
• Work closely with different application and operational teams to understand business needs and align data engineering initiatives accordingly
• Investigates highly technical issues identified from the use of multiple data sources and determines the appropriate use of action for the organization
• Guide, mentor and train Data Engineer I and Business Intelligence Developers on technical skills and best practices
• Ability to work independently and within teams
• Ability to develop and advise on data asset use to provide solutions to organizational needs

Data Engineer II

• Under general supervision, may participate in any or all aspects of the patient processing and accounts receivable functions of the organization including billing, charge entry, collection, registration, scheduling, follow-up, coding, payment posting and credit balance resolution.
• May reconcile daily IDX system receivables reports.
• May balance monthly transactions and provide summaries to faculty and department administration.

Senior Patient Account Representative – Pre-Visit Services

Human Resources

• Serve as a primary point of contact for resolving complex technical issues and system errors, utilizing advanced troubleshooting techniques and problem-solving skills to ensure timely resolution and minimal disruption to patient care.
• Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system
• Provide guidance to other team members for and perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system
• Provide guidance in and assist in coordinating testing and validation activities for system changes, enhancements, and upgrades, following pre-defined change management processes to ensure that new features and configurations meet functional requirements and do not introduce unintended consequences or disruptions
• Lead efforts to optimize the performance and usability of the EHR system, leveraging deep knowledge of system functionalities and user workflows to identify opportunities for improvement and efficiency gains
• Coordinate collaborative efforts with cross-functional teams, including IT professionals, clinicians, administrators, and vendors, to support EHR initiatives and projects, and facilitate communication and coordination
• Maintain comprehensive documentation of system configurations, processes, and procedures, and establish knowledge-sharing practices to ensure the availability and accessibility of critical information within the team
• Provide training and mentorship to junior analysts and end-users, sharing knowledge and best practices to enhance team capabilities and promote continuous learning and professional development within the organization
• Performs other duties as assigned

EHR Application Analyst, Epic Lab II-III

• This position may be performed remotely from the following locations within the United States of America: Arkansas, Kansas, Missouri, Oklahoma, and Texas.
• May be filled as an EHR Application Analyst II or III depending on qualifications.
• The EHR Application Analyst II will advise in the development, support and functionality rollout of an Electronic Health Record (EHR) system.
• Responsible for learning the EHR system’s capabilities and applying knowledge of Healthcare Business workflows to advise in the implementation of a system that meets process needs.
• Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
• Provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system.
• Provide guidance to other team members for and perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system.
• Provide guidance in and assist in coordinating testing and validation activities for system changes, enhancements, and upgrades, following pre-defined change management processes to ensure that new features and configurations meet functional requirements and do not introduce unintended consequences or disruptions.
• Lead efforts to optimize the performance and usability of the EHR system, leveraging deep knowledge of system functionalities and user workflows to identify opportunities for improvement and efficiency gains.
• Coordinate collaborative efforts with cross-functional teams, including IT professionals, clinicians, administrators, and vendors, to support EHR initiatives and projects, and facilitate communication and coordination
• Maintain comprehensive documentation of system configurations, processes, and procedures, and establish knowledge-sharing practices to ensure the availability and accessibility of critical information within the team.
• Provide training and mentorship to junior analysts and end-users, sharing knowledge and best practices to enhance team capabilities and promote continuous learning and professional development within the organization.
• General Responsibilities: Performs other duties as assigned.